Issue with Business Address Verification at Ukraine
Hello,
Please help me to solve a problem with a Business Address Verification in Ukraine.
On June 30, 2024 I received a message from Amazon that my account is at Risk of Deactivation. The Reason is simple - Amazon can't verify my business address. Now, I have only 1 attempt to verify my address.
I tried to solve this issue myself but it is impossible, because Amazon always send a message: Invalid Address.
My business address is 100% correct, also, this address I used when registered my account, I receiving business correspondence for 15 years.
I even tried to use Google map, but I got same error - invalid address.
This situation looks a ridiculous - Amazon can't verify my address because Amazon don't send a postcard for verification to Ukraine.
At this forum I found, that this issue affects all sellers from Ukraine. Because of the war in Ukraine, Amazon do not send postcards to Ukraine, that's why I can't recieve the verification code and verify my business address.
In addition, I can't contact to Amazon support team, because available "contact method - Phone" only. Once I push button "Call me now" - nothing happens, just a message - "Your call has ended. If you need to speak with us again, please request another call.". My phone, country code are filled right.
This situation is alarming because I have sent a lot of goods.
Could someone help to solve this problem?
Thank you in advance for your response.
Issue with Business Address Verification at Ukraine
Hello,
Please help me to solve a problem with a Business Address Verification in Ukraine.
On June 30, 2024 I received a message from Amazon that my account is at Risk of Deactivation. The Reason is simple - Amazon can't verify my business address. Now, I have only 1 attempt to verify my address.
I tried to solve this issue myself but it is impossible, because Amazon always send a message: Invalid Address.
My business address is 100% correct, also, this address I used when registered my account, I receiving business correspondence for 15 years.
I even tried to use Google map, but I got same error - invalid address.
This situation looks a ridiculous - Amazon can't verify my address because Amazon don't send a postcard for verification to Ukraine.
At this forum I found, that this issue affects all sellers from Ukraine. Because of the war in Ukraine, Amazon do not send postcards to Ukraine, that's why I can't recieve the verification code and verify my business address.
In addition, I can't contact to Amazon support team, because available "contact method - Phone" only. Once I push button "Call me now" - nothing happens, just a message - "Your call has ended. If you need to speak with us again, please request another call.". My phone, country code are filled right.
This situation is alarming because I have sent a lot of goods.
Could someone help to solve this problem?
Thank you in advance for your response.
5 yanıt
LeviDylan_Amazon
Hello @Seller_gxtkHBGpbYGRy,
Thank you for posting on the Seller Forums.
"Please help me to solve a problem with a Business Address Verification in Ukraine."
I see that your account is at-risk of deactivation for the Inform Consumers Act and you have concerns that you are unable to verify your business address due to your location.
So that I am able to assist you the best with this, I have passed your information to the appropriate team for further review. From here, I suggest to monitor your emails and notifications in case we send a request to verify your business address in a different way. If you receive any updates, please respond in this thread to let us know. If I see any updates I will do the same.
I look forward to assisting with a resolution. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
