Getting This Error "We've detected a more suitable Product Type for this product that could improve the customer experience. To submit this listing, please update the Product Type to CLEANING_AGENT and complete the updated form."
The auto features on amazon are trying to make me label this product as a cleaning agent when that is not the case. We want this to align as Automotive > Car Care > Cleaning Kit. I am trying to change anything I can so it auto detects as what we want. Another problem, even if we cant solve it and we want to select cleaning agent, it doesnt have the option to switch it. So I am stuck trying to change this auto selection to a cleaning kit.
Getting This Error "We've detected a more suitable Product Type for this product that could improve the customer experience. To submit this listing, please update the Product Type to CLEANING_AGENT and complete the updated form."
The auto features on amazon are trying to make me label this product as a cleaning agent when that is not the case. We want this to align as Automotive > Car Care > Cleaning Kit. I am trying to change anything I can so it auto detects as what we want. Another problem, even if we cant solve it and we want to select cleaning agent, it doesnt have the option to switch it. So I am stuck trying to change this auto selection to a cleaning kit.
7 yanıt
Cooper_Amazon
Good Afternoon @Seller_h9OmbUbeM8Gay,
I'd be happy to look into this situation for you.
Could you please share with us the latest CASE ID filed with Selling Partner Support regarding this issue?
If you have not filed a case with Selling Partner Support, please reach out to them and share as much detail as possible such as:
- The ASIN affected by the error
- What the current ASINs product type is?
- What the product type you would like to change the ASIN to?
- Steps you have taken to try and resolve this issue
- Any screenshots that would be help support your case
- Any additional information that Selling Partner Support would find necessary to help you out
Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the week.
Sincerely, Cooper_Amazon
Seller_4HsL3GZbyDLea
Amazon's AI has gone completely [Moderator Edit: removed inappropriate commentary] insane. I am dealing with a similar issue. It is infuriating.
Seller_VGta8d1MQayJt
Same here. Asinine nonsense created by Amazon trying to be cool by using garbage AI... I'm trying to list ballasts, and AFTER I AM ALL DONE WITH THE ENTIRE LISTING, it gives me the "We have detected a Product Type that will improve the customer experience...." error. It tries to turn the listing to light bulbs..
There's NOTHING that can be done about it, and if I accept the type that it wants (even though it's not the right type), it clears the entire listing...
Come on, Amazon.. Maybe have one of your actual employees try to go through your hoops first to make sure it works.
