Feedback Removal Help
Hi there,
A customer left us negative feedback and their comment is "Just Samples" the thing is with the order they placed it was for exactly that samples I requested removal via case ID 11163328802 but they haven't removed it.
There would be no way we would be selling packs of acoustic panels for 99 pence the customer received what they had ordered.
Can someone please help us in getting this feedback removed please.
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @JiAlex_Amazon
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
5 yanıt
Seller_mC6ZST137Qot9
I also have another one case ID 11163191942 customer ordered a sample and it is described as exactly that so the customers feedback is not valid and should be removed.
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @JiAlex_Amazon
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
Jona_Amazon
Hi @Seller_mC6ZST137Qot9,
I have forwarded your cases for a second review.
The feedback from case 11163191942 cannot be removed, however, I am still waiting for the outcome for case 11163328802.
Will keep you updated.
Best,
Jona
Jona_Amazon
Hi @Seller_mC6ZST137Qot9.
I have good news for case 11163328802: the feedback can be removed. Your Order Defect Rate will be updated within 48 hours to reflect this change.
Best,
Jona
