Food Supplement as an unauthorised medicinal product
Hi everyone,
I'm hoping to get some advice. Amazon has blocked two of our food supplement products, stating that they consider them medicinal products. We contacted the MHRA, and they confirmed that they do not regulate food supplements. I’ve emailed Amazon support about this issue, but they keep sending automated responses instructing me to contact the agency to check their policy regarding selling these products in the UK.
Any suggestions on what to do next? Thank you!
Food Supplement as an unauthorised medicinal product
Hi everyone,
I'm hoping to get some advice. Amazon has blocked two of our food supplement products, stating that they consider them medicinal products. We contacted the MHRA, and they confirmed that they do not regulate food supplements. I’ve emailed Amazon support about this issue, but they keep sending automated responses instructing me to contact the agency to check their policy regarding selling these products in the UK.
Any suggestions on what to do next? Thank you!
3 yanıt
Seller_76AUwmqvSyRIM
Are you making any medical claims on the packaging?
Ezra_Amazon
Hi @Seller_sEYefiUdQnWVC,
For issues related to product safety compliance, it's best to contact our Account Health Support team directly. They're the experts who can help you with this specific problem.
You can easily reach them by clicking the "Call Me Now" button in your Account Health Dashboard.
Best regards,
Ezra
