Received email from amazon seller account closed/deactivated
Hi, any help on this issue,i received below email from amazon for account closed /deactivated, we hardly have 4-5 products listed since its a 2 month old company registered on amazon and we have already dispatched 2 orders but funds were not credited,
Hello
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
For more information, please review the "Funds disbursement eligibility policy":
Why is this happening?
We have taken this measure because all sellers are expected to adhere to the Seller Code of Conduct when listing products on Amazon.
For more information, please review the Amazon policy regarding the Seller Code of Conduct:
We discovered information that indicates your Amazon seller account has engaged in deceptive, fraudulent, or illegal activity. Information available to us indicates that this account has misused Amazon services by issuing refunds or disbursements without sufficient justification. This conduct violates the Amazon Services Business Solutions Agreement:
As a result, we have closed your Amazon seller account to prevent harm to our customers, other selling partners, and our store.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation from the email that you used to register your Amazon account. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with the Amazon Code of Conduct and Amazon Services Business Solutions Agreement.
How do I send the required information?
Submit this information to selling-partner-action-review@amazon.com
Amazon.com
Sincerely,
Seller Performance Team
Amazon.com
Received email from amazon seller account closed/deactivated
Hi, any help on this issue,i received below email from amazon for account closed /deactivated, we hardly have 4-5 products listed since its a 2 month old company registered on amazon and we have already dispatched 2 orders but funds were not credited,
Hello
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
For more information, please review the "Funds disbursement eligibility policy":
Why is this happening?
We have taken this measure because all sellers are expected to adhere to the Seller Code of Conduct when listing products on Amazon.
For more information, please review the Amazon policy regarding the Seller Code of Conduct:
We discovered information that indicates your Amazon seller account has engaged in deceptive, fraudulent, or illegal activity. Information available to us indicates that this account has misused Amazon services by issuing refunds or disbursements without sufficient justification. This conduct violates the Amazon Services Business Solutions Agreement:
As a result, we have closed your Amazon seller account to prevent harm to our customers, other selling partners, and our store.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation from the email that you used to register your Amazon account. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with the Amazon Code of Conduct and Amazon Services Business Solutions Agreement.
How do I send the required information?
Submit this information to selling-partner-action-review@amazon.com
Amazon.com
Sincerely,
Seller Performance Team
Amazon.com
4 yanıt
Seller_kIukTwdhvntAp
"Information available to us indicates that this account has misused Amazon services by issuing refunds or disbursements without sufficient justification. "
That's a new and different twist on here.
So, were you offering refunds to buyers if they complained about the prices? Or were you offering refunds in an insert with the product to generate sales?
Did you claim you shipped something and didn't? If that resulted in a payment that you didn't deserve it would be a BIG problem.
In almost 15 years I can't recall seeing this one before.
Atlas_Amazon
Hello @Seller_uIlvxDHqYQp8b
"Information available to us indicates that this account has misused Amazon services by issuing refunds or disbursements without sufficient justification. "
Thank you for the information provided regarding the issues you have seen recently. I understand that our team has concerns with the account which has led to the current disruption. Have you provided or offered refunds at any point?
As @Seller_kIukTwdhvntAp states, the messaging is indicative that the policy has been violated in regards to this. To dispute this, you would need to provide evidence showing that this has not taken place. Have you attempted to provide anything as of now?
We do encourage you to continue to refer to this thread with any future questions or updates you have.
Best,
Atlas
