KYC and Payoneer CASE ID 14653142971
I have an issue with my bank account not being eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to my payment service provider Payoneer. When I click "Activate for Amazon.com" the text circled in red appears.
However, the Payoneer has confirmed that there are no further verifications required from my part and account is verified. I have attached the letter of good standing and Payoneer account statement as a proof that there are no issues.
The account is currently deactivated due to this issue and I would like to be able to reactivate my account, since Payoneer has stated that my bank account has no issues with the verification.
I made this thread since it was recommended by the community manager to create a new thread with a case ID.
Thank you for your help
KYC and Payoneer CASE ID 14653142971
I have an issue with my bank account not being eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to my payment service provider Payoneer. When I click "Activate for Amazon.com" the text circled in red appears.
However, the Payoneer has confirmed that there are no further verifications required from my part and account is verified. I have attached the letter of good standing and Payoneer account statement as a proof that there are no issues.
The account is currently deactivated due to this issue and I would like to be able to reactivate my account, since Payoneer has stated that my bank account has no issues with the verification.
I made this thread since it was recommended by the community manager to create a new thread with a case ID.
Thank you for your help
3 yanıt
LeviDylan_Amazon
Hello @Seller_LKoNatLyXQ2bf,
Thank you for posting on Seller Forums!
In order for the Seller Forums community and I to assist you the best, I would like to learn more about your situation.
- What was your account deactivated for?
- Have you received any performance notifications regarding the account deactivation? If so, feel free to post it here with all personal information removed, so we can best guide you.
I have taken a look into the case ID you provided. My goal is to give you further assistance. I would like to forward your information to continue researching this matter further. Please continue to post any relevant information in relation to this topic, such as a case ID or performance notification received, so it can be addressed and forwarded as well.
Wishing you the best,
LeviDylan
Seller_AY6bsOkjfkLv2
Was your problem solved? I even have the same issue i got all the verifications done and supplied the account deposit details to amazon. Which gave me the exact issue you are describing. If you were able to solve it explain it please.
Thanks,
