Account still active but Amazon asking for a live video identity chat with a section 3
Hello I’ve been selling on Amazon for a year and 3 days ago I receive an email from Amazon state that one of my ASIN is counterfeit even I have prove my product is real. They also ask for a live chat identity re verification. My account health is healthy at 412 . Can someone help me what’s happening ?? I need some help and advice please
Account still active but Amazon asking for a live video identity chat with a section 3
Hello I’ve been selling on Amazon for a year and 3 days ago I receive an email from Amazon state that one of my ASIN is counterfeit even I have prove my product is real. They also ask for a live chat identity re verification. My account health is healthy at 412 . Can someone help me what’s happening ?? I need some help and advice please
2 yanıt
Seller_CW0P5hgbsiqWX
OP: " have prove my product is real."
Good. All Amazon wants to see is your commercial invoice, not a receipt or an on-line credit card order.
Amazon knows what an invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
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If you do have a video chat, and do not have a commercial account with the manufacturer containing account numbers to display, you will look a little foolish and show Amazon, they are correct in their assumption.
CR_Amazon
@Seller_XJncAtG4ZCsxU
Hello there, my name is CR and wanted to reach out here. I had a second to peek into your account an see that you have been communicated with today, 10/1/2024 via your performance notifications that your appeals have been accepted.
It appears that you are all set here from what I can tell.
CR_Amazon