Urgent- Bank Statement not getting considered even after submitting Approved PSP Letter
Dear Amazon Team,
We are global sellers from the India market selling on Amazon UK. As per Amazon’s own Payment Service Provider Programme (PSPP), sellers are required to use a participating Payment Service Provider (PSP) to receive disbursements. PingPong is an officially approved PSP under this program, as listed in Amazon’s own disbursement solutions list.
However, despite following this policy and providing all required documents—including the PingPong welcome letter and bank statement—our submission is being rejected. This is highly concerning, as Amazon itself has explicitly recognized PingPong as a compliant PSP, yet the same documents are now being questioned without clear reasoning.
Amazon’s PSP policy, announced on February 1, 2021, was introduced to ensure a secure and trustworthy platform for both sellers and customers. According to this policy, sellers must either use a participating PSP or a traditional deposit-taking bank for disbursements. Given that PingPong is fully compliant under this program, rejecting our documents contradicts Amazon’s own guidelines and disrupts our business operations without justification.
https://sellercentral-europe.amazon.com/help/hub/reference/GHP8M87Z5W6XTSTL?mons_sel_dir_mcid=amzn1.merchant.d.ACLRRKY754QANHAJ67KRZ5FKXO2Q&mons_sel_mkid=amzn1.mp.o.A1F83G8C2ARO7P&mons_sel_dir_paid=amzn1.pa.d.ACHBHCJEKC3VINJNIVG4I66DAX5A&ignore_selection_changed=true&ignore_selection_changed=true
We urge Amazon to reassess this matter in accordance with its stated policies and ensure that our documents are processed correctly. The continued rejection of valid PSP documentation is causing unnecessary delays and uncertainty, impacting our ability to operate smoothly on the platform.
We kindly request your immediate support in resolving this issue at the earliest.
Looking forward to your prompt response.
Urgent- Bank Statement not getting considered even after submitting Approved PSP Letter
Dear Amazon Team,
We are global sellers from the India market selling on Amazon UK. As per Amazon’s own Payment Service Provider Programme (PSPP), sellers are required to use a participating Payment Service Provider (PSP) to receive disbursements. PingPong is an officially approved PSP under this program, as listed in Amazon’s own disbursement solutions list.
However, despite following this policy and providing all required documents—including the PingPong welcome letter and bank statement—our submission is being rejected. This is highly concerning, as Amazon itself has explicitly recognized PingPong as a compliant PSP, yet the same documents are now being questioned without clear reasoning.
Amazon’s PSP policy, announced on February 1, 2021, was introduced to ensure a secure and trustworthy platform for both sellers and customers. According to this policy, sellers must either use a participating PSP or a traditional deposit-taking bank for disbursements. Given that PingPong is fully compliant under this program, rejecting our documents contradicts Amazon’s own guidelines and disrupts our business operations without justification.
https://sellercentral-europe.amazon.com/help/hub/reference/GHP8M87Z5W6XTSTL?mons_sel_dir_mcid=amzn1.merchant.d.ACLRRKY754QANHAJ67KRZ5FKXO2Q&mons_sel_mkid=amzn1.mp.o.A1F83G8C2ARO7P&mons_sel_dir_paid=amzn1.pa.d.ACHBHCJEKC3VINJNIVG4I66DAX5A&ignore_selection_changed=true&ignore_selection_changed=true
We urge Amazon to reassess this matter in accordance with its stated policies and ensure that our documents are processed correctly. The continued rejection of valid PSP documentation is causing unnecessary delays and uncertainty, impacting our ability to operate smoothly on the platform.
We kindly request your immediate support in resolving this issue at the earliest.
Looking forward to your prompt response.
2 yanıt
Seller_ZVAz3d5lZuGid
This is simply a forum of other sellers, so no-one here can do anything to help. The only way might be to tag in some forum moderators who might be able to steer you in the right direction, but their powers are very limited too. You need to tag moderators by typing @ then selecting their name from the dropdown so highlighted in blue eg. @Julia_Amazon
Ezra_Amazon
Hello @Seller_v9N4xmMnWe9E3,
I have contacted our partner team regarding your case, and they have provided important clarification about the documentation requirements.
While PingPong is indeed an approved Payment Service Provider (PSP) under Amazon's PSPP, the current rejection is related to the address verification requirements for your primary contact person/beneficial owner, which is a separate requirement from the PSP documentation.
The partner team has informed that the following address verification documents are acceptable:
- Certified bank letter
- Council tax bill
- Utility bills (gas, water, electricity, TV, internet, mobile phone, or landline)
- Bank statements (from traditional banks, not third-party financial services providers)
- Credit union or building society statements
- Credit card statements or bills
- Mortgage statements
- Rent receipts from local council or letting agents
- Benefits agency letters
Please ensure that any document you submit meets these criteria:
- Shows the individual's name and residential address, plus the provider's logo
- Is dated within the last 180 days
- Is not a screenshot
- Matches the information in your Seller Central account
- Is in one of the supported languages (including English, Hindi, Tamil, and others)
You can upload these documents in the "Settings" section of Seller Central. Once you provide the correct address verification document meeting these requirements, we will be able to proceed with your account verification.
Best regards, Ezra.
