Hello @Seller_ehjXm0P9YhHih,

Thank you for posting your concerns with your account deactivation.

Seller_ehjXm0P9YhHih

this is me the owner of valve shop in usa market place requesting for the funds stucked in my account.

Actually my account is linked with other account name D shop UAE and i am not able to find that account so now i want to request for my money in account valve shop in united states market place

Gönderiyi görüntüle

Since the primary concern you mentioned is with your funds, I would like to address that first. When an account is deactivated, funds are typically held for 90-days at which time they can be requested by emailing our disbursement-appeals@amazon.com. You can confirm our process for this on our funds withholding policy. So you are prepared for this request, we may need to verify some information ranging from personal identity to confirm you are still the original owner and funds are disbursed to the appropriate individuals. We may also verify inventory, or supply chain depending on the situation. This team communicates via performance notifications, once you have submitted your request please monitor this section and follow the guidance they provide as it may include steps to join a video call.

Surrounding the concerns of the account deactivation. As you mentioned, this particular situation is associated with our multiple account policy. You advised that you were not able to locate the other store. When it comes to a multiple account policy violation, we will offer one of two paths. We will require proof of separation with documentation such as contracts, terminations, bill of sale, transfer of ownership, or other similar documentation that validates the separation from the other store or account owner. Other situations may require the reactivation of the associated store.

So I am offering the best guidance for your situation, can you advise how this type of association could have occurred? Have you ever hired someone to help set up, establish, register, manage or maintain your account in any way since creation? Do you have employees or business partners? Do you share any personal information, devices or networks with anyone who may also sell on amazon?

I look forward to what additional information you can provide. The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.