Hi,

New seller here. I’ve applied for, and recieved, brand approval for my brand. Yet when I try to add a product I still get error 5461. The error directs me to apply again for brand approval. I’ve got the approval multiple times now.

In the approval email I’m instructed to wait 24 hours, if still getting error 5461 after 24 hours to reach out for support.

Things I’ve done that didn’t work:

• Waited 24 hours
• Applied again for brand approval
• Reached out to support, who asked me for the same information in the brand approval application > got approved again.

I’ve done this 4 times now. Last case number is: 17971804581

To recap: I got the brand approval 4 times now. Still getting 5461 error. Would love some help figuring out what is going on here.

Thank you,