Hello @Seller_HpHaeMI9hMsHf,

Thank you for posting your concerns with your account.

Seller_HpHaeMI9hMsHf

I was deactivated due to section 3 in September. However during the review, I received 2 emails clearing me of any violation/investigation. Yet I was still deactivated. When I submit appeals, I am denied every time while also providing all requested documents and proof of emails. How can I get my case looked at by someone higher up.

Gönderiyi görüntüle

I appreciate you posting your concerns with your account. As mentioned you have experienced an account deactivation and had received communication that you were clear of these claims. You also advised that although you received this communication, the account is still deactivated. So I can best assist with this very unique situation, can you post your original deactivation notification and the email that cleared you of these concerns? I would ask that when posting screenshots or information that you ensure all personal info is removed as this is a public space.

Seller_4zBzdtgCyS9EI

You provided the requested commercial invoices from brand approved, b2B only, wholesale distributors and a brand LOA?

Gönderiyi görüntüle

I would additionally ask that you clarify what documentation or information was provided. Did the documents meet all of our requirements? As noted by @Seller_4zBzdtgCyS9EI invoices and sourcing documents should meet our invoice requirements, and when listing brands, you may be required to have obtained a letter of authorization.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.