Amazon wont reinburse lost shipment to FBA. Amazon says box was delivered but is asking for tracking
Amazon wont reimburse lost shipment to FBA. Amazon says box was delivered but is asking for tracking.
FBA STA (12/06/2023 19:19)-MQJ1
Tracking # 1ZR83V540372604159
Amazon FBA box label number: FBA17KSKRLLJU000001
ID:FBA17KSKRLLJ
They say tacking is not valid. Which has been provided by Amazon
Case Id: ID 15700706931
How can I get reimbursement?
1 yanıt
Bryce_Amazon
Greetings @Seller_pdPNwT3IIPMAL,
Using that tracking information (1ZR83V540372604159), I see UPS stating: "Currently, we are not able to provide the tracking details. We can’t locate shipments if we haven’t received information from the shipper yet, or if the package information is older than 120 days." Can you confirm you see the same when searching? Did UPS pick up this shipment, and do you have documentation of that? Let me know and we can determine how to proceed.
- Bryce
