Consumer Act identity verification failed! But I am not a newly registered seller! I am an inheritor!
Because I don't have a payment card, I bought an Amazon account through a friend's introduction, and then changed the Amazon store. I changed all the information of the original seller to my information, which triggered the [Consumer Notification Act]. The identity verification of the [Consumer Notification Act] directly rejected my information!
Statement: My business license and ID card are real, and I am a new seller! But I can't pass the system's [Consumer Notification Act]. There is no appeal entry on the identity information verification page!
I looked for seller support and the robot responded uniformly. They did not manually review it. My information is very complete. I will attach the rejection email and the rejection page. Please help me. I am in a very difficult situation now.
CASE ID 17763289921]
[Moderator Edit: removed personal information]
Consumer Act identity verification failed! But I am not a newly registered seller! I am an inheritor!
Because I don't have a payment card, I bought an Amazon account through a friend's introduction, and then changed the Amazon store. I changed all the information of the original seller to my information, which triggered the [Consumer Notification Act]. The identity verification of the [Consumer Notification Act] directly rejected my information!
Statement: My business license and ID card are real, and I am a new seller! But I can't pass the system's [Consumer Notification Act]. There is no appeal entry on the identity information verification page!
I looked for seller support and the robot responded uniformly. They did not manually review it. My information is very complete. I will attach the rejection email and the rejection page. Please help me. I am in a very difficult situation now.
CASE ID 17763289921]
[Moderator Edit: removed personal information]
15 yanıt
Seller_nRFmxiQg4EGrw
Generally, Amazon accounts are not transferable.
If by "payment card" you mean a Credit Card, that is an absolute requirement to sell on Amazon. You can not get around it by buying an account.
Seller_LVZcgxAgZ2xBv
"Seller accounts generally are not transferable. Seller accounts provide access to the tools and resources that sellers use to list their products and manage their orders. Seller accounts also include account activity history and buyer feedback. Every seller on Amazon must have a seller account and an agreement with Amazon that establishes the terms under which the seller lists and sells their products.
If the ownership of a business changes for any reason, the new owner must establish a new seller account. ..."
Seller_rI7BZIczK8iAC
And THAT is not allowed.
The only possibility I see is to change back again ALL as it was, putting again the old owner. THEN, eventually - if there is no violation on the account or open debts - you can CLOSE that account.
Then you create a new account at your own with your credentials, another email address (not the one used here on this recycled account), another mobile number.
That's why buying an account is not only absolutely useless but also harmful.
I hope you come out like this. There is NO other way. NO ONE can change the "Legal Entity" of this seller account.
Seller_LVZcgxAgZ2xBv
Does Amazon have a page about this? Or another thread? Maybe it would be useful to refer people to it in the future. Seems to come up regularly.
Seller_SFeGqAZXKSVGb
@April_Amazon @CR_AmazonConsumer Act verification failed due to technical issues, please help me
Seller_SFeGqAZXKSVGb
The problem now is not about transferring accounts, but the failure of verification under the Consumer Act. I think this is a problem caused by a technical error. The legal entity exists, so why did the verification fail??
