orders shipped today not showing in transactions/payouts
we have shipped over 20 orders today 12/8 Sunday - normally orders show up 15-30 minutes after shipping. No orders from today are showing in our transactions page nor has our payout total (scheduled to disperse tomorrow) has shown any increase. Is this just a delay due to overall volume of orders? We have not seen something like this before. Orders are only showing through yesterday 12/7.
case ID 16802549911
orders shipped today not showing in transactions/payouts
we have shipped over 20 orders today 12/8 Sunday - normally orders show up 15-30 minutes after shipping. No orders from today are showing in our transactions page nor has our payout total (scheduled to disperse tomorrow) has shown any increase. Is this just a delay due to overall volume of orders? We have not seen something like this before. Orders are only showing through yesterday 12/7.
case ID 16802549911
86 yanıt
Seller_ApITH8CURWRYJ
same issue is there a glitch
Seller_tZHgEGc84QKGw
Same issue here. On Transaction View page no transactions related to shipped orders.
Seller_oDXVaydIpi3Hi
We just got off the phone because the dashboard also didnt update after a disbursement. They have known issues but I was told specifically that they are not fixing it system wide at this point, they are only looking into things on a seller by seller basis when people call in.
I told the rep that sounded like the most ineffective yet Amazon like way to handle an issue.
At least the rep listened and understood and helped. The first 5+ didn't.
Seller_9P8hSAGj7xAxK
Me too, orders are randomly starting to appear but still have orders outstanding from Sunday.
Seller_w8L2DWrwwIxKX
It gets worse day by day, today i got an item credited, shipped 12/4
Amazon does not care and of course seller support in whatever country has never heard of that problem, unbelivable
Seller_v9CJTWgM12hzu
Now on your Payments page: "We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue."
Ricardo_Amazon
Hello Sellers,
There is an ongoing issue with the balance being update correctly. Our team is actively working on the fix.
Feel free to check this thread for updates.
Ricardo
Seller_caxg0X2SvxRpR
Seller_FYNdoigJ1zzEy
Been like this for about a week now. Data updates the next day
Seller_VyQ1cNugQ9BeP
shipped 37 orders and it’s saying $0.00 in sales on transaction view. 🙄
Seller_tZHgEGc84QKGw
Same here. It happed 1 week ago as well.
