HELP , Product and Food Safety Violations
At 05/22/2025, our product stopped selling by Amazon because of "Product and Food Safety Violations"
But we are so confused! We read the policy carefully and we determined that our product did not pose this risk nor was it on Amazon's banned products list. I filed a complaint document, sent the test report and product pictures. Only reply by AI said that we have safety risk , at this time, we will not review any documentation for this product.
We are now so desperate! please help!
ID 17783602641@Glenn_Amazon@Danny_Amazon
Please advise!
Much appreciate!!!
HELP , Product and Food Safety Violations
At 05/22/2025, our product stopped selling by Amazon because of "Product and Food Safety Violations"
But we are so confused! We read the policy carefully and we determined that our product did not pose this risk nor was it on Amazon's banned products list. I filed a complaint document, sent the test report and product pictures. Only reply by AI said that we have safety risk , at this time, we will not review any documentation for this product.
We are now so desperate! please help!
ID 17783602641@Glenn_Amazon@Danny_Amazon
Please advise!
Much appreciate!!!
2 yanıt
Manny_Amazon
Hello @Seller_Pjnxe4PQHlWyr,
At this time the team has determined that these ASINs pose a product causes a safety risk and Amazon is currently not reviewing documents for these products. However we are investigating and will follow up when we have more information. While we can't guarantee that your ASINs will be able to be reinstated, as soon as we have any updates that we can share we will reach out to you here.
Regards,
- Manny
Glenn_Amazon
Hello @Seller_Pjnxe4PQHlWyr,
We have heard back from our internal escalation team who have provided the following response:
Hello,
We appreciate your patience during our review process for your product.
We’ve re-reviewed the customer reported safety concerns and determined your product may present a safety risk to Amazon customers. As a result of our review, your appeal is denied and this decision is final. We have removed your product from Amazon, and this product cannot be relisted. This affects all current listings and any FBA inventory.
Why is this happening?
Our review process involves analyzing customer complaints and reported safety incidents along with your selling history to make this decision. Following your appeal, we conducted a thorough re-review and were able to re-verify these concerns, leading us to conclude that your product continues to present a safety risk to our customers.
Our commitment to safety
At this point, there is no additional requirement from you to reverse this decision. We will reach out to you if this changes in the future. We understand this decision may be disappointing, and we don't make such determinations lightly. Amazon is committed to ensuring products sold on Amazon are safe for customers. This commitment sometimes means that even products with documentation adhering to safety standards may be subject to removal if customer safety risks are identified through customer reports or other means.
For more information about our policy, please visit the Requirements for lithium batteries and products powered by lithium batteries help page: https://sellercentral.amazon.com/help/hub/reference/external/200383420?locale=en-US
Required Actions
For FBA Inventory:
• You have 30 days from the first notice you received on this issue to remove your impacted inventory from our fulfillment centers
• Any inventory remaining after 30 days will be disposed of at your expense
• Create a removal order through Seller Central using these resources:
- Remove Inventory: https://sellercentral.amazon.com/gp/help/G200280650
- Fix Stranded Inventory: https://sellercentral.amazon.com/inventoryplanning/stranded-inventory/
What happens to your impacted orders?
For all Orders and Listings:
• All pending customer orders for this product(s) will be cancelled automatically
• You will not be penalized for the first-time cancellation of these listings
• Relisting this product(s) is prohibited
We appreciate your attention on this important matter.
Regards,
Amazon.com Product Safety
Thank you for your understanding.
-Glenn
