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Seller_XVzgZ01W3PZWK

Unable to Charge

Anybody else having the "Unable to Charge" charge method error rear its ugly head again?

We had the issue back in October with the Mastercard glitch, changed to Visa to fix. When the error was resolved with Mastercard supposedly, we switched back to our Mastercard business credit card. Now we got a notification today that the charge method is invalid again and our disbursement from Amazon Canada was denied (we have a unified North America account).

I have two different cases open for this - I first tried Amazon U.S. Seller Support and they said they don't see anything wrong (despite my dashboard showing "Unable To Charge" for all three marketplaces) and told me to contact Canada Seller Support. I reached out to Canada and got told that they would "email the relevant department".

Support Cases:

14516532171

14516645281

Also, yes it is a valid business credit card with all details matching. We have used this credit card account for YEARS without issue until this year. Bank has confirmed there is no issue on their end...

276 görüntüleme
9 yanıt
Hesap Kurulumu
Etiketler:Kredi kartı
10
Yanıtla
user profile
Seller_XVzgZ01W3PZWK

Unable to Charge

Anybody else having the "Unable to Charge" charge method error rear its ugly head again?

We had the issue back in October with the Mastercard glitch, changed to Visa to fix. When the error was resolved with Mastercard supposedly, we switched back to our Mastercard business credit card. Now we got a notification today that the charge method is invalid again and our disbursement from Amazon Canada was denied (we have a unified North America account).

I have two different cases open for this - I first tried Amazon U.S. Seller Support and they said they don't see anything wrong (despite my dashboard showing "Unable To Charge" for all three marketplaces) and told me to contact Canada Seller Support. I reached out to Canada and got told that they would "email the relevant department".

Support Cases:

14516532171

14516645281

Also, yes it is a valid business credit card with all details matching. We have used this credit card account for YEARS without issue until this year. Bank has confirmed there is no issue on their end...

Hesap Kurulumu
Etiketler:Kredi kartı
10
276 görüntüleme
9 yanıt
Yanıtla
9 yanıt
user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

I've now gotten the dreaded "check your details are correct" from Seller Support. Nothing has changed with the card. Everything is valid. As of right now, we are only blocked from accessing the Canada Marketplace... is there another Mastercard glitch? I don't want to change the card and get locked out again during the dreaded "24-48 verification" process

10
user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Final Update? I was told to reselect the card that they said was invalid... and magically it's no longer invalid? Ok then.

10
user profile
Steve_Amazon
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Hi @Seller_XVzgZ01W3PZWK,

Steve from Amazon here, thank you for reaching out. I am sorry to hear that you have experienced issues with this. I have reviewed your account and can confirm that it appears that there is a valid charge method on file and assigned.

If you run into this issue again please let me know here right away and I will review the situation again.

Thanks,

Steve

10
user profile
Seller_aQELpSUQi3699
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Your problem is your history files are loaded up. Reboot your phone and disk clean your computer. Still does not work delete your history files on your computer but keep the last 3 days of history.

01
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_XVzgZ01W3PZWK

Unable to Charge

Anybody else having the "Unable to Charge" charge method error rear its ugly head again?

We had the issue back in October with the Mastercard glitch, changed to Visa to fix. When the error was resolved with Mastercard supposedly, we switched back to our Mastercard business credit card. Now we got a notification today that the charge method is invalid again and our disbursement from Amazon Canada was denied (we have a unified North America account).

I have two different cases open for this - I first tried Amazon U.S. Seller Support and they said they don't see anything wrong (despite my dashboard showing "Unable To Charge" for all three marketplaces) and told me to contact Canada Seller Support. I reached out to Canada and got told that they would "email the relevant department".

Support Cases:

14516532171

14516645281

Also, yes it is a valid business credit card with all details matching. We have used this credit card account for YEARS without issue until this year. Bank has confirmed there is no issue on their end...

276 görüntüleme
9 yanıt
Hesap Kurulumu
Etiketler:Kredi kartı
10
Yanıtla
user profile
Seller_XVzgZ01W3PZWK

Unable to Charge

Anybody else having the "Unable to Charge" charge method error rear its ugly head again?

We had the issue back in October with the Mastercard glitch, changed to Visa to fix. When the error was resolved with Mastercard supposedly, we switched back to our Mastercard business credit card. Now we got a notification today that the charge method is invalid again and our disbursement from Amazon Canada was denied (we have a unified North America account).

I have two different cases open for this - I first tried Amazon U.S. Seller Support and they said they don't see anything wrong (despite my dashboard showing "Unable To Charge" for all three marketplaces) and told me to contact Canada Seller Support. I reached out to Canada and got told that they would "email the relevant department".

Support Cases:

14516532171

14516645281

Also, yes it is a valid business credit card with all details matching. We have used this credit card account for YEARS without issue until this year. Bank has confirmed there is no issue on their end...

Hesap Kurulumu
Etiketler:Kredi kartı
10
276 görüntüleme
9 yanıt
Yanıtla
user profile

Unable to Charge

Seller_XVzgZ01W3PZWK tarafından yazıldı

Anybody else having the "Unable to Charge" charge method error rear its ugly head again?

We had the issue back in October with the Mastercard glitch, changed to Visa to fix. When the error was resolved with Mastercard supposedly, we switched back to our Mastercard business credit card. Now we got a notification today that the charge method is invalid again and our disbursement from Amazon Canada was denied (we have a unified North America account).

I have two different cases open for this - I first tried Amazon U.S. Seller Support and they said they don't see anything wrong (despite my dashboard showing "Unable To Charge" for all three marketplaces) and told me to contact Canada Seller Support. I reached out to Canada and got told that they would "email the relevant department".

Support Cases:

14516532171

14516645281

Also, yes it is a valid business credit card with all details matching. We have used this credit card account for YEARS without issue until this year. Bank has confirmed there is no issue on their end...

Hesap Kurulumu
Etiketler:Kredi kartı
10
276 görüntüleme
9 yanıt
Yanıtla
9 yanıt
9 yanıt
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user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

I've now gotten the dreaded "check your details are correct" from Seller Support. Nothing has changed with the card. Everything is valid. As of right now, we are only blocked from accessing the Canada Marketplace... is there another Mastercard glitch? I don't want to change the card and get locked out again during the dreaded "24-48 verification" process

10
user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Final Update? I was told to reselect the card that they said was invalid... and magically it's no longer invalid? Ok then.

10
user profile
Steve_Amazon
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Hi @Seller_XVzgZ01W3PZWK,

Steve from Amazon here, thank you for reaching out. I am sorry to hear that you have experienced issues with this. I have reviewed your account and can confirm that it appears that there is a valid charge method on file and assigned.

If you run into this issue again please let me know here right away and I will review the situation again.

Thanks,

Steve

10
user profile
Seller_aQELpSUQi3699
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Your problem is your history files are loaded up. Reboot your phone and disk clean your computer. Still does not work delete your history files on your computer but keep the last 3 days of history.

01
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

I've now gotten the dreaded "check your details are correct" from Seller Support. Nothing has changed with the card. Everything is valid. As of right now, we are only blocked from accessing the Canada Marketplace... is there another Mastercard glitch? I don't want to change the card and get locked out again during the dreaded "24-48 verification" process

10
user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

I've now gotten the dreaded "check your details are correct" from Seller Support. Nothing has changed with the card. Everything is valid. As of right now, we are only blocked from accessing the Canada Marketplace... is there another Mastercard glitch? I don't want to change the card and get locked out again during the dreaded "24-48 verification" process

10
Yanıtla
user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Final Update? I was told to reselect the card that they said was invalid... and magically it's no longer invalid? Ok then.

10
user profile
Seller_XVzgZ01W3PZWK
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Final Update? I was told to reselect the card that they said was invalid... and magically it's no longer invalid? Ok then.

10
Yanıtla
user profile
Steve_Amazon
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Hi @Seller_XVzgZ01W3PZWK,

Steve from Amazon here, thank you for reaching out. I am sorry to hear that you have experienced issues with this. I have reviewed your account and can confirm that it appears that there is a valid charge method on file and assigned.

If you run into this issue again please let me know here right away and I will review the situation again.

Thanks,

Steve

10
user profile
Steve_Amazon
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Hi @Seller_XVzgZ01W3PZWK,

Steve from Amazon here, thank you for reaching out. I am sorry to hear that you have experienced issues with this. I have reviewed your account and can confirm that it appears that there is a valid charge method on file and assigned.

If you run into this issue again please let me know here right away and I will review the situation again.

Thanks,

Steve

10
Yanıtla
user profile
Seller_aQELpSUQi3699
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Your problem is your history files are loaded up. Reboot your phone and disk clean your computer. Still does not work delete your history files on your computer but keep the last 3 days of history.

01
user profile
Seller_aQELpSUQi3699
Şuna yanıt olarak: Seller_XVzgZ01W3PZWK adlı kişinin gönderisi

Your problem is your history files are loaded up. Reboot your phone and disk clean your computer. Still does not work delete your history files on your computer but keep the last 3 days of history.

01
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin