UNDER STRESS, ANXIETY, AND CONFUSION: SECTION 3 IMPOSED WITHOUT VIOLATION – I AM IN PAIN

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Seller_ehDFtyRtEKKkC

UNDER STRESS, ANXIETY, AND CONFUSION: SECTION 3 IMPOSED WITHOUT VIOLATION – I AM IN PAIN

Hi Amazon Seller Forum,

I am seeking help regarding the deactivation of my Amazon USA seller account and guidance from fellow sellers and Amazon representatives to resolve this issue.

Background

I initially created my Amazon USA seller account as an individual seller. I am a French citizen residing in the UK and have always ensured compliance with Amazon’s policies and regulations.

Later, I established a US-based LLC, E-Maestro Ventures LLC, and registered my brand FIXXARA with the USPTO. I transitioned my Amazon account to reflect these US company details and successfully operated my private-label branded business for some time.

Issue Faced

On 05-11-2024, I received an email indicating my account was deactivated. When I logged into Seller Central, I saw a notification asking for compliance with the US INFORM Consumers Act.

However, the options to update the legal entity or country of establishment were greyed out, and I couldn’t make the necessary updates. I sought guidance in the Amazon Seller Forum but didn’t receive a clear resolution.

To address the situation, I registered a UK-based company, E-Maestro Ventures LTD, and converted my account entirely to reflect the UK entity. I updated all details, including business registration, primary contact information, business information and bank account details.

I provided all the required details for the US INFORM Consumers Act, and my account was successfully verified by Amazon. The US INFORM Consumers Act banner was removed, confirming the verification. However, I have another notification requesting a utility bill, which I promptly uploaded. My seller account all information including identity verified by Amazon .

Outcome

Despite completing all requested updates and ensuring compliance, I received an email stating that my account was deactivated under Section 3 of Amazon Services Business Solutions Agreement. I am now unsure how to proceed. This situation has caused significant stress, anxiety and confusion. The information on the documents match the information in my seller central.

Current Status

My account is now entirely converted to my UK company, E-Maestro Ventures LTD, and all business activities align with this entity.

Request for Help

I am reaching out to the community for advice and assistance on the following:

Has anyone faced similar issues with the US INFORM Consumers Act compliance process?

What steps can I take to address the deactivation under Section 3?

Is there a way to escalate this matter with Amazon to get a clear resolution?

I appreciate any guidance from those who have experienced similar situations or from Amazon representatives who can help escalate and resolve this matter.

Thank you for your support!

Best regards,

Bellal Qayyum

Amazon Seller ID: A2DW57H0K2OYK1

@April_Amazon @Emet_Amazon @Roxy_Amazon @Micah_Amazon @Nikki_Amazon @Atlas_Amazon @Troy_Amazon @Dominic_Amazon @Danny_Amazon

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Etiketler:Askıya Alındı, Açıklamasından farklı ürünler, Devre dışı bırakıldı, Satıcı performansı, Satış Ortağı Destek Ekibi
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Seller_kIukTwdhvntAp

"I initially created my Amazon USA seller account as an individual seller."

" I established a US-based LLC, E-Maestro Ventures LLC, and registered my brand FIXXARA with the USPTO."

"To address the situation, I registered a UK-based company, E-Maestro Ventures LTD, and converted my account entirely to reflect the UK entity."

In other words, you created THREE ACCOUNTS that were (I'm guessing since you don't say) all selling in the same categories and likely the same products, is that correct?

You are allowed ONE ACCOUNT unless there is a business need and the other accounts all sell in different categories.

What you did when you created an account "To address the situation," is you created a violation. Actually, from the sounds, multiple violations.

Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.

Anyone answering will need to see what wording they used and what they are asking for.

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