Issues with my seller account being suspended
I am writing this letter to contact you regarding the suspension of my Amazon seller account and to appeal for its swift resolution. This appeal is written to explain the situation and take the necessary steps to reactivate my account.
Firstly, I reviewed the notification you sent to better understand the reason for the suspension. As stated in your notification, additional documents were requested, including a company license. However, the documents I submitted include my company license, government-issued documents proving my residence in Turkey, and documents related to VERIDIA LTD's operations in the United Kingdom.
Now, let's take a step back to comprehend the situation. Through my research and phone conversations with the Amazon Seller Performance Team, I discovered an error in the records of my company, VERIDIA LTD. It was noted that my place of residence was incorrectly entered as the United Kingdom. Additionally, I realized that the store fees were not deducted because the credit card linked to my seller account was not open to international transactions.
I acknowledge that this situation is a mistake, but I want to emphasize that it was not a deliberate error on my part. To rectify this and reactivate my account, I am prepared to resend documents, including my company license, government-issued documents proving my residence in Turkey, bank statements confirming my activities in Turkey, and statements related to the paid credit card I use in Turkey.
In commitment to full compliance with Amazon's policies and rules, I am determined to make any necessary corrections to resolve this misunderstanding and reactivate my account. As VERIDIA LTD, I reiterate our commitment to conducting business on Amazon's platform in an ethical and transparent manner.
I appreciate your understanding and solution-oriented approach throughout this process. I hope for a swift resolution of this matter and a return to normal operations. I want to emphasize my commitment to complying with Amazon's policies and rules. I offer complete cooperation and transparency.
Yours sincerely,
[VERIDIA LTD]
In addition, I am attaching the e-mail in which my account was closed and the screenshot of the rejection response I received after the documents I sent. I would be very happy if you could help me.
3 yanıt
Seller_ZJhFeE3tNKzfh
This is just a forum for other amazon sellers. No-one will actually read this and do anything with it.
You would need to respond to the email again or open a case with seller support.
Seller_hOZNPw7G8FIjl
Sorry but you wasted your time posting all this on here because this is the seller's forum, not a direct line to Amazon.
Contact Amazon directly by raising a case.