Buyer returned using wrong code, how to proceed with Safe-T claim?
This is more of a procedural question. The buyer bought and returned an item that they never opened, claiming it was missing parts or accessories in order to avoid having to pay return shipping. That return code means we pay.
I don't have the option to charge the return label to them in the refund, and I cannot recoup the cost of the label through a Safe-T claim if I refund them. What's the way to go about this? Do I wait for them to file an AZ claim for the refund and pray I can get the ODR hit overturned while filing a Safe-T claim?
Buyer returned using wrong code, how to proceed with Safe-T claim?
This is more of a procedural question. The buyer bought and returned an item that they never opened, claiming it was missing parts or accessories in order to avoid having to pay return shipping. That return code means we pay.
I don't have the option to charge the return label to them in the refund, and I cannot recoup the cost of the label through a Safe-T claim if I refund them. What's the way to go about this? Do I wait for them to file an AZ claim for the refund and pray I can get the ODR hit overturned while filing a Safe-T claim?
2 yanıt
Seller_DdmPiA1p1S2Wu
If it didn't get a refund from RFS, then unfortunately you are in a tough spot. Amazon is really set up to let buyers take advantage of us with their lies. Your options are as follows:
1. Refund as the interface allows which means you pay for the return shipping even though you don't owe it and allow the buyer to scam you.
2. Wait about a week for Amazon to refund the buyer in full because you didn't, and then file a SAFE-T claim to recoup the return shipping (and any outbound shipping you charged the buyer that they refund.)
3. Refund the buyer the correct amount (deducting the return label cost) by using an Order Adjustment File Upload.
There are potential pitfalls with options 2 and 3.
Potential pitfall for option 2: If the buyer gets tired of waiting for their refund, they can file an A-Z claim which you would lose for not having refunded. Then because there was an A-Z claim, you could no longer file a SAFE-T claim. The full amount of the order would be refunded to the buyer, and you would end up with a ding on your metrics.
Potential pitfall for option 3: Similar to option 2, if the buyer gets mad that they didn't get a full refund, they could file an A-Z claim against you and get the return shipping they aren't entitled to get with Amazon's help, and Amazon will count it against your metrics.
Danny_Amazon
Thanks for sharing some guidance on this @Seller_DdmPiA1p1S2Wu!
@Seller_3X5b3oiZv8IcZ, if their response did help guide you on the topic, please do consider marking it as the 'most helpful' reply so other sellers know how to approach similar questions in the future!
