Hey there @Seller_lTAn4K93MvLCi,

I appreciate your patience as the moderating team and I work to engage with you here!

Seller_lTAn4K93MvLCi

Our account is deactivated for section 3. We have been requested to send utility bill or business license.

Both has been sent several times with no positive results.

Our Account Health seems clean.

We don't know how to proceed.

Gönderiyi görüntüle

I see you have questions regarding how to proceed after receiving a notice for violations of Amazon Services Business Solutions Agreement.

When it comes to any request for things such as a utility bill, identity documents, or a business license, this is going to mean that the investigating team is looking to verify information on your account. When this information is not accepted, it could be because of the documents not meeting all of the applicable requirements found here.

If the team is unable to verify this information, the reactivation of your account may not be possible. This is why it is important to ensure all information on your selling account is accurate and verifiable.

Without the valid documentation, the team may not further respond to new submissions. I suggest checking all of those requires I mentioned as well as look over your selling account. All information on the documentation must reflect exactly what is present in seller central.

All the best,

Stevie.