We have not been selling for several months. Five days ago, I logged into my account and discovered it had been deactivated. Amazon requested a proof of identity, so I submitted a personal utility bill, as the company does not have one.

The next day, I received a response stating that my account could not be reactivated because it was determined I violated Section 3 of Amazon’s Services. However, this is confusing and incorrect. We have not been selling, our account health is in perfect condition, and we only sell products under our own brand.

I have no idea what policy infringement Amazon is referring to, and I urgently need my account reactivated.

Please help

Below is the full response I received from Amazon:

Hello

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com/gp/help/G1801

We may not respond to further emails about this issue.