Address Verification Issue - Requesting Resend of Post-Card with Tracking Number
Hello Admins and Sellers,
I am experiencing an Address Verification issue with my Amazon account. Due to a problem with my address, I was unable to enter the post-cards previously sent for verification into the system. Amazon has a certain code sending limit, and since this limit has been exhausted, I cannot request a new post-card.
They informed me that the post-card was sent upon my support request (Case ID: 15924783971), but I haven't received anything yet. Since there is no tracking number in the panel, I cannot track whether it has been sent or not.
I kindly request that a new post-card be sent for Address Verification and the tracking number be provided to me so that I can reactivate my account. I would appreciate it if this request could be conveyed from here and also as a support case.
Thank you in advance for your assistance.
Best regards.
@Cooper_Amazon @Jim_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Blake_Amazon @Quincy_Amazon @Dougal_Amazon @Glenn_Amazon @Tatiana_Amazon @Manny_Amazon @SEAmod
11 yanıt
Connor_Amazon
Hi @Seller_aYLYIZduPmhFc
Connor from Amazon here, thanks for reaching out.
I've escalated the case you provided to our partner team to investigate this further. As soon as I hear back from them, I will respond here. You will also receive an update as well, so monitor your inbox for e-mails from support.
Cheers,
Connor
Connor_Amazon
Hi @Seller_aYLYIZduPmhFc
Our partner team informed me that they will reach out to you with more information and next steps on how you can complete the verification.
In case you don't hear back from them, you are welcome to respond back here and I will be happy to take another look.
Thank you,
Connor
Seller_lCX40xAkSs1xm
Explain to us what the problem was.
