Customer wants to remove negative feedback but unable to, HELP PLEASE.
@Julia_Amzn@Sarah_Amzn@Jessica_Amazon_@Winston_AmazonGuys please help, one of my customers requested refund on return label and I agreed to it on the same day. She hasn’t checked my message and hence left me a negative feedback today. I have mentioned this to her and she did apologise and tried using the link I provided to remove her feedback. She tried for an hour and still got no where and was unable to remove feedback and asked me for help but I can’t find a way. Please let me know if you would like to see exchange of communication to help remove this feedback. PLEASE help me as this has affected by ODR and I strive to maintain high standard of metrics. Many thanks in advance.
Customer wants to remove negative feedback but unable to, HELP PLEASE.
@Julia_Amzn@Sarah_Amzn@Jessica_Amazon_@Winston_AmazonGuys please help, one of my customers requested refund on return label and I agreed to it on the same day. She hasn’t checked my message and hence left me a negative feedback today. I have mentioned this to her and she did apologise and tried using the link I provided to remove her feedback. She tried for an hour and still got no where and was unable to remove feedback and asked me for help but I can’t find a way. Please let me know if you would like to see exchange of communication to help remove this feedback. PLEASE help me as this has affected by ODR and I strive to maintain high standard of metrics. Many thanks in advance.
14 yanıt
Seller_a18PbDUS7cGmL
@Simon_Amazon , @Sakura_Amazon_ PLEASE HELP!
Seller_a18PbDUS7cGmL
The case ID 10460360132
Seller_a18PbDUS7cGmL
@Julia_Amazon @Sarah_Amzn @Jessica_Amazon_ @Winston_Amazon @Simon_Amazon Please could someone kindly HELP. I haven’t had anyone look into this for me yet.
Sarah_Amzn
Hello @Seller_a18PbDUS7cGmL,
I'm Sarah with Amazon.
Has the buyer provided you with the specific error they encounter when attempting to remove the feedback?
If yes, could you please share?
Kind regards,
Sarah.
