The link to the second appointment video time is not working!
Please save us !
Our Mexican site in 2023.12.8 encountered a virtual video audit, and 2023.12.22 video interview, customer service asked us to provide bank statements on the same day, we also immediately go to the bank to print and show to customer service. But during the video interview customer service did not say to submit information, we are real sellers. Two or three hours after the end of the video interview a performance notification was sent saying that you failed to provide the original and electronic copies of your bank statement/credit card statement during our video call. We were asked to do a second video review and the email also had a link to book a second video time, later when we prepared the information and were ready to book the video interview we found the link would not open!!!!
Then the entire North American site account was closed, we asked the seller support customer service and they informed us that the video interview was over! There is no longer any consideration to reopen our account!
We can guarantee that we are real sellers with real seller profiles, so we contacted customer support several times to submit our profiles for review! All were replied with the status of the account being closed!
Why is the link to schedule a video interview for the second time invalid and mistaken by customer service that we have had two video interviews!
We have only had one video interview so far! Also pretty convinced that the video review process customer service didn't ask us to submit any information to our email address, it was all shown to customer service in front of us!
Our account even passed the US Consumer Act in 2024, which verified that the first video review was too scribbly and decisive, and our account was misjudged, and now the funds can't be withdrawn, and our employees are out of a job and can't get their paychecks paid!
Has anyone else had this problem? The video booking link is invalid and the customer service didn't ask the seller to provide the original and electronic copy of the information!
Simply displaying the information in front of customer service to look at it is going to be because the quality of the equipment used for the video isn't good enough for customer service to see the information clearly! It's easy to be misjudged!
Now because the first video verification did not pass, the platform can not return our funds! Amazon is a fair and just platform, we hope to be able to give a normal video audit, we are not afraid of the interview audit, afraid of the account is no way to restart activation!
The link to the second appointment video time is not working!
Please save us !
Our Mexican site in 2023.12.8 encountered a virtual video audit, and 2023.12.22 video interview, customer service asked us to provide bank statements on the same day, we also immediately go to the bank to print and show to customer service. But during the video interview customer service did not say to submit information, we are real sellers. Two or three hours after the end of the video interview a performance notification was sent saying that you failed to provide the original and electronic copies of your bank statement/credit card statement during our video call. We were asked to do a second video review and the email also had a link to book a second video time, later when we prepared the information and were ready to book the video interview we found the link would not open!!!!
Then the entire North American site account was closed, we asked the seller support customer service and they informed us that the video interview was over! There is no longer any consideration to reopen our account!
We can guarantee that we are real sellers with real seller profiles, so we contacted customer support several times to submit our profiles for review! All were replied with the status of the account being closed!
Why is the link to schedule a video interview for the second time invalid and mistaken by customer service that we have had two video interviews!
We have only had one video interview so far! Also pretty convinced that the video review process customer service didn't ask us to submit any information to our email address, it was all shown to customer service in front of us!
Our account even passed the US Consumer Act in 2024, which verified that the first video review was too scribbly and decisive, and our account was misjudged, and now the funds can't be withdrawn, and our employees are out of a job and can't get their paychecks paid!
Has anyone else had this problem? The video booking link is invalid and the customer service didn't ask the seller to provide the original and electronic copy of the information!
Simply displaying the information in front of customer service to look at it is going to be because the quality of the equipment used for the video isn't good enough for customer service to see the information clearly! It's easy to be misjudged!
Now because the first video verification did not pass, the platform can not return our funds! Amazon is a fair and just platform, we hope to be able to give a normal video audit, we are not afraid of the interview audit, afraid of the account is no way to restart activation!
4 yanıt
Seller_GbWHOtwJwv2ud
@Steve_Amazon @Cooper_Amazon @Tatiana_Amazon @Atlas_Amazon @CR_Amazon @Dominic_Amazon @Quincy_Amazon @Danika_Amazon @Micah_Amazon @Topher_Amazon @Emet_Amazon
CR_Amazon
Hello there @Seller_GbWHOtwJwv2ud
My name is CR and wanted to hop in here to see if I may be of assistance here.
I am only able to look into your US account, as this thread was created here in the US Seller Forums.
Please allow me some time to see if I can see anything further on my end. In the mean time, if you have support cases you opened with Seller Support on this, please provide the most recent case #'s below and I'd be happy to review your issue in greater detail there as well.
I'll hang tight here for your reply.
CR_Amazon
