Hello Amazon's Seller Community,

I’m seeking guidance regarding the deactivation of my Amazon account, which has left me confused and unsure of the best steps to take.

I received a text message notifying me of the deactivation of my account without any prior warning, email, or phone call as I’ve experienced in the past. When I contacted the Account Health Team, they mentioned an issue related to a Japan marketplace account using the same name as my store. However, no specific details were provided to confirm whether this was linked to one of the marketplaces I had active.

After some research, I discovered that I was supposed to request the activation of the Japan marketplace before reactivating my U.S. account, which is my primary focus. This process seemed illogical to me, as I’ve diligently worked to maintain a healthy account and comply with Amazon’s policies.

What’s even more perplexing is that after three years of having my account, Amazon is now deciding to verify my identity for the Japan marketplace. Does this mean I’ll need to go through a verification process for each active marketplace? The lack of logic in Amazon’s decisions and business processes is mind-blowing. It feels like sellers with good account health are being punished and blocked, while scammers seem to get away with everything.

Following Amazon’s guidance, I proceeded to request the activation of the Japan marketplace, despite it not being of interest to me. I provided all the requested documentation and completed a virtual interview, during which I expressed that my goal was to keep the U.S. marketplace active and not pursue operations in Japan. Unfortunately, I later received an email denying the activation of the Japan marketplace due to alleged fraudulent activity. During the interview I was informed that I could request the closure of the Japan marketplace after their final decision. I’ve since submitted a request to close the Japan marketplace, but I’m unsure if this will resolve the issue with my U.S. marketplace.

It’s especially disheartening since I had invested in creating private label products and registered my brand through Amazon, believing it would be a great platform to grow my business. Instead, it seems like sellers are perpetually burdened with proving their legitimacy, regardless of their efforts to comply with policies and maintain good account health.

I would appreciate any advice on how to proceed. My priority is to regain access to the U.S. marketplace and keep it open, but I’m uncertain about the best route to achieve this.

Thank you in advance for your guidance.