URGENT: Request for Manual Review - Incorrect Performance Notification & Automated Appeal Rejections
Dear Moderators,
I am urgently seeking assistance with my Amazon seller account suspension. My account has been deactivated, and Amazon has asked me to provide further details on how I’ve complied with the drop shipping policy and the seller's code of conduct.
I’ve already submitted multiple appeals, providing all the necessary evidence and documentation, including:
Recent order details show orders fulfilled from my business address, proving that I’ve handled all fulfillment personally and have never engaged in drop shipping.
Screenshots from courier websites showing the delivery status of orders to confirm the legitimacy of my self-fulfillment process.
Evidence from Seller Central and VEEQO to further demonstrate my compliance with Amazon’s policies.
Despite this, my appeals are being rejected within 15 minutes, and I’m receiving irrelevant, automated performance notifications. The notifications I’m getting are meant for accounts with deactivated seller-fulfilled orders or accounts under review, while my entire account has been deactivated, making the performance notifications inappropriate.
I’m extremely concerned that my appeals aren’t even being properly reviewed, as these automated responses do not address the specific issues I’ve raised. I believe my case requires a manual, human review to ensure a fair and thorough assessment.
Moderators, I kindly request that you escalate my appeal for manual review. The automated system appears to be missing critical details that could lead to reinstatement, and I am confident that once a human reviews the case, it will be clear that I am in full compliance with Amazon’s policies.
15 yanıt
Seller_rGcQW1yb6ZWbC
When it comes to the drop-shipping rule, it is hard to prove a negative. And unfortunately, that is what Amazon wants you to do. If you cannot, then fall on your sword and vow never to ever do it again because you have learned the error of your ways.
Just a few questions:
Can you identify the order that caused the issue? What documentation did you provide that proves you have never engaged in drop shipping? Do you use Amazon's Buy Shipping for all your orders? Do you reuse boxes from other companies (Wal-Mart, Target, Chewy, etc.)? Is this your first/only offense?
Seller_chy5fCStE8sIz
[Moderator Edit: removed personal solicitations]
Seller_dNPtfY6drYX6n
@Seller_rGcQW1yb6ZWbC@Seller_chy5fCStE8sIz@Emet_Amazon
First of all, we have never reused boxes from any retailer/distributor as we understand dropshipping policy. It is our first suspension on the account.
We have provided all the information to prove that no dropshipping was done on the seller's account. It included the following documentation:
1. Excel Sheet extracted from VEEQO Portal (Amazon Owned Company) from where we bought shipping labels for recent 20 orders.
2. Shipping labels with the invoice orders
3. Pictures of my warehouse and the boxes
4. PDF File with recent 20 order details (ORDER NO, TRACKING NO) and the screenshot of the order delivered from different shipping carriers (USPS, UPS, and FedEx)
5. Invoices from my supplier
These documents provide these claims:
1. I have fulfilled all orders from my business address. (NO DROP SHIPPING)
2. All boxes are shipped in plain boxes (NO DROPSHIPPING)
3. All parcels consist of customer invoices to prove that I am a seller of record on my products listed (NO DROPSHIPPING)
4. Invoices to show that I purchase and stock the inventory before taking orders from the customers
We have purchased all shipping orders from VEEQO so get OTDR and Claims protections. In this way, we get almost all-important privileges of FBA Service with the exception that inventory remains in our control.
NOW PLEASE SUGGEST WHAT ELSE COULD BE PROVIDED TO EXPLAIN. WE HAVE PROVIDED MORE THAN REQUIRED EVEN TO PROVE THAT WE HAVE NEVER BEEN ENGAGED IN DROPSHIPPING. BUT THE MAIN CONCERN IS GETTING APPEALS REJECTED WITHIN THE FIRST FEW MINUTES OF SUBMISSION WITH AUTOMATED RESPONSE WHICH EVEN DOES NOT IMPLY ON OUR ACCOUNT. IT IS A MATTER OF MANUAL REVIEW TO GET IT RESOLVED IN THE FIRST GO. ITS NOT PASSING BOTS WE ASSUME.
Levi_Dylan_Amazon
Hello @Seller_49O5A0p905aPp,
Thank you for posting here on the forums.
I see that your account has been deactivated and you would like some assistance with what is required for reinstatement.
In this thread you have shared a follow-up notification that you received. In order for me to assist you the best, I will need the original deactivation performance notification. This will allow me to understand the exact reason your account was deactivated and what information is required to reactivate.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
