Payment initiated but not received in my bank
I am urgently seeking assistance regarding several missing payments that have not been credited to my bank account. These delays are severely impacting my business operations.
Despite opening multiple cases, I have not received any resolution or update. Here are the details:
CAD 493.46 (Sent on 2024-07-01)
CAD 1,308.39 (Sent on 2024-07-15)
MXN 2,945.87 (Sent on 2024-07-01)
MXN 7,488.08 (Sent on 2024-07-15)
Case IDs:
15641314131
15639485921
15637913281
These cases have been transferred, but I have not received any responses yet. Normally, I receive payments within 2 days, but it has now been 14 days without receiving these funds. I provided the bank with the trace IDs, but they couldn't locate the payments. I need immediate action to resolve this issue as it is critically affecting my business.
I appreciate any help or escalation you can provide.
@CR_Amazon@Connor_Amazon
Payment initiated but not received in my bank
I am urgently seeking assistance regarding several missing payments that have not been credited to my bank account. These delays are severely impacting my business operations.
Despite opening multiple cases, I have not received any resolution or update. Here are the details:
CAD 493.46 (Sent on 2024-07-01)
CAD 1,308.39 (Sent on 2024-07-15)
MXN 2,945.87 (Sent on 2024-07-01)
MXN 7,488.08 (Sent on 2024-07-15)
Case IDs:
15641314131
15639485921
15637913281
These cases have been transferred, but I have not received any responses yet. Normally, I receive payments within 2 days, but it has now been 14 days without receiving these funds. I provided the bank with the trace IDs, but they couldn't locate the payments. I need immediate action to resolve this issue as it is critically affecting my business.
I appreciate any help or escalation you can provide.
@CR_Amazon@Connor_Amazon
3 yanıt
Connor_Amazon
Hi @Seller_2qdQXnLs2zZFe
Connor from Amazon here, thanks for your post.
I escalated the cases and the funds issue to my partner team to review further. As soon as I hear from them I will reach out to you here. In the meantime please monitor your inbox as you will receive an update there too.
I appreciate your patience,
Connor
