Hello!
We are faced with a big problem in delivering our cargo to the Amazon warehouse FWA4 - FORT WAYNE, INUS with delivery numbers FBA17P797T1R and FBA17P7DDH1H. A large amount of cargo was not accepted by Amazon. In one case, the entire delivery was not accepted; in the second, part of the shipping boxes.All necessary information about the purchase of goods and from the carrier is provided in open cases. For more than 2 months, support simply kept the case open and did not respond in any way to constant questions from our side about the progress of implementation. Just the following case via online chat drew Amazon’s attention to our business. We received a technical response without specific comments.
"However, we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance".
Why should sellers guess what exactly needs to be provided or updated.
I think that we are not the only ones who have a problem with the delivery of goods to the FWA4 warehouse. Who managed to solve this problem? We also hope that Amazon representatives will get acquainted with our problem on the forum and we will find a solution since we are not ready to lose a large amount of goods.
