Need Help! Product and Food Safety Violations! (Case ID:17782088781)
Hi Amazon Support Team and fellow sellers,
My listing was suddenly removed and said that my product violated product and food safety. I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk.
I contacted customer service and uploaded certificates such as UL, UN38.3, product pictures, shipping reports, etc. Amazon responded with a machine response and directly rejected my appeal. I need your help!
Can you resubmit my appeal? My case ID is 17782088781.
Thank you in advance for your support!
@Manny_Amazon
@Glenn_Amazon
@Michelle_Amazon
@Cooper_Amazon
@Levi_Dylan_Amazon
@Atlas_Amazon
@Emet_Amazon
@Topher_Amazon
@Emet_Amazon
@Danny_Amazon
@Rose_Amazon
@TaylorR_Amazon
Need Help! Product and Food Safety Violations! (Case ID:17782088781)
Hi Amazon Support Team and fellow sellers,
My listing was suddenly removed and said that my product violated product and food safety. I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk.
I contacted customer service and uploaded certificates such as UL, UN38.3, product pictures, shipping reports, etc. Amazon responded with a machine response and directly rejected my appeal. I need your help!
Can you resubmit my appeal? My case ID is 17782088781.
Thank you in advance for your support!
@Manny_Amazon
@Glenn_Amazon
@Michelle_Amazon
@Cooper_Amazon
@Levi_Dylan_Amazon
@Atlas_Amazon
@Emet_Amazon
@Topher_Amazon
@Emet_Amazon
@Danny_Amazon
@Rose_Amazon
@TaylorR_Amazon
2 yanıt
Manny_Amazon
Hi @Seller_Dz0fwfyoAfqKT,
At this time the team has determined that these ASINs pose a product causes a safety risk and Amazon is currently not reviewing documents for these products. However @Glenn_Amazon and the rest of the team are investigating internal escalation options. While we can't guarantee that your ASINs will be able to be reinstated, as soon as we have any updates that we can share we will reach out to you here.
Thank you for your understanding.
Regards,
- Manny