Urgent: Account Suspension and Lack of Response to Appeal
Hello Amazon Seller Community,
I hope this message finds you well. I am reaching out for assistance and advice regarding a serious issue with my Amazon seller account.
Issue:
My seller account was suspended, and I submitted an appeal on March 28, 2024. It has been four months since I submitted the appeal, and I have not received any response or update from Amazon.
Details:
Account: Bluenity
Appeal Submission Date: March 28, 2024
Case id: 15773869001, 15712721511
What I've Done So Far:
Submitted the appeal with all requested documents and information.
Followed up multiple times through the Amazon Seller Support system.
Ensured that all provided information complies with Amazon's guidelines and policies.
Current Situation:
Despite my efforts, I have not received any response or update from Amazon regarding my appeal. This prolonged suspension is significantly impacting my business, including our Amazon Turkey account. We are eager to find a resolution.
Request for Help:
How long are we expected to wait for a response? It has been more than four months.
Has anyone experienced a similar situation with such a long delay in response?
Are there any additional steps I can take to get a response from Amazon?
Can any experienced sellers or Amazon representatives provide guidance on how to expedite this process or get more visibility on my case?
Any advice, shared experiences, or guidance would be greatly appreciated. Thank you in advance for your support and assistance.
Best regards,
Emre
Bluenity
Urgent: Account Suspension and Lack of Response to Appeal
Hello Amazon Seller Community,
I hope this message finds you well. I am reaching out for assistance and advice regarding a serious issue with my Amazon seller account.
Issue:
My seller account was suspended, and I submitted an appeal on March 28, 2024. It has been four months since I submitted the appeal, and I have not received any response or update from Amazon.
Details:
Account: Bluenity
Appeal Submission Date: March 28, 2024
Case id: 15773869001, 15712721511
What I've Done So Far:
Submitted the appeal with all requested documents and information.
Followed up multiple times through the Amazon Seller Support system.
Ensured that all provided information complies with Amazon's guidelines and policies.
Current Situation:
Despite my efforts, I have not received any response or update from Amazon regarding my appeal. This prolonged suspension is significantly impacting my business, including our Amazon Turkey account. We are eager to find a resolution.
Request for Help:
How long are we expected to wait for a response? It has been more than four months.
Has anyone experienced a similar situation with such a long delay in response?
Are there any additional steps I can take to get a response from Amazon?
Can any experienced sellers or Amazon representatives provide guidance on how to expedite this process or get more visibility on my case?
Any advice, shared experiences, or guidance would be greatly appreciated. Thank you in advance for your support and assistance.
Best regards,
Emre
Bluenity
21 yanıt
Seller_OvL8C4BJWiuS9
Are you able to check to see performance notifications?
Stop contacting them, as this will put you further down the list. Anything with Amazon is a waiting game. There is never a set time.
Seller_kIukTwdhvntAp
From that item it appears that things don't match someplace --
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
What you submit for documents must match the details on your seller account EXACTLY.
Seller_lmV4SaVYNjLu4
No one anything about it?ü
more than 5 month NOBODY answer my appeal. please help us
Nikki_Amazon
Greetings @Seller_lmV4SaVYNjLu4,
Nikki here to help you with.
I apologize for the delay in responding to you here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can.
I understand this is a frustrating situation, but at this time there is no viable path forward to reactivate your selling account.
I've touched base with the responsible team, and they've confirmed the account will remain deactivated going forward.
I know this is not the response you were hoping for, but I want to be upfront about the situation. If you have any other questions or concerns, please let us know and we'll do our best to assist you.
Thank you for contacting us!
I wish you all the best,
-Nikki
Seller_lmV4SaVYNjLu4
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