No Access to key metrics
I am past pension age and my Amazon business supplimented my meagre pension. I make my own items to sell on Amazon.
I can log in but I get the message "You do not have access to key metrics. You may need to check your permissions for visibility" which means I cannot see what stock I have in FBA, nor send new stock in.
It seems that no matter what I do, Amazon never answers. And there is no way to contact them through Seller Central or their no-reply emails.
The letter I sent to Amazon UK Office in London was delivered 8th April 2025 and so far no response at all.
The letter I sent to Amazon USA Office in London was delivered 27th March 2025 and so far no response at all.
I have sent an Affidavit too, but still no response. This has been the events since 17/12/2024. From what I have read on various blogs I have been told to re-verify by sending copies of the following documents.
1. Driving Licence Back and front
2. Passport
3. Voter’s roll proof
All of which I have sent.
I would add that my middles name is not often used although it is showing on all my official documents. If this is a problem I can easily correct it if only I could fully log into my account. Amazon is still selling my items via FBA, but I am not Receiving money to my Bank Account even though "Amazon has shipped your sold item" notices are sent.
And quite a lot of money is piling up, as I keep the "Amazon has shipped your sold item" notices in a Microsoft Access Database Amazon FBA has been very good to me in the past few years, and I very much hope that this is not the end. of our relationship through some neglect on my part, and just a glitch.
Glad if anyone especially from Amazon can help
Thanks Guys/Gals
No Access to key metrics
I am past pension age and my Amazon business supplimented my meagre pension. I make my own items to sell on Amazon.
I can log in but I get the message "You do not have access to key metrics. You may need to check your permissions for visibility" which means I cannot see what stock I have in FBA, nor send new stock in.
It seems that no matter what I do, Amazon never answers. And there is no way to contact them through Seller Central or their no-reply emails.
The letter I sent to Amazon UK Office in London was delivered 8th April 2025 and so far no response at all.
The letter I sent to Amazon USA Office in London was delivered 27th March 2025 and so far no response at all.
I have sent an Affidavit too, but still no response. This has been the events since 17/12/2024. From what I have read on various blogs I have been told to re-verify by sending copies of the following documents.
1. Driving Licence Back and front
2. Passport
3. Voter’s roll proof
All of which I have sent.
I would add that my middles name is not often used although it is showing on all my official documents. If this is a problem I can easily correct it if only I could fully log into my account. Amazon is still selling my items via FBA, but I am not Receiving money to my Bank Account even though "Amazon has shipped your sold item" notices are sent.
And quite a lot of money is piling up, as I keep the "Amazon has shipped your sold item" notices in a Microsoft Access Database Amazon FBA has been very good to me in the past few years, and I very much hope that this is not the end. of our relationship through some neglect on my part, and just a glitch.
Glad if anyone especially from Amazon can help
Thanks Guys/Gals
4 yanıt
Seller_2teYsibMEfSV2
Hi stortvalley, If you see "You do not have access to key metrics. You may need to check your permissions for visibility"
then you need to create a case for technical issue on on amazon seller account and describe the whole issue.
You said ''And there is no way to contact them through Seller Central or their no-reply emails.'' but you can contact them create a case and you can receive response in 48 hours from them.
If you are still unable to do that let me know I will help you.
Seller_nKc43Zf9nrnUu
I sent an affidavit to Amazon UK by recorded delivery
A Notary Public stamped it and I had to swear on the holy bible that everything in the affidavit is true. A very solemn ceremony
The lady stamped it with a gold stamp and impressed with a special press. And went on to impress the following although not with a gold stamp.
- Valid Passport
- Valid UK Driving Licence (front and back)
- Voter Roll confirmation
- Telephone bill
Altogether a very impressive ceremony.
At £90.00 this was quite expensive to get the affidavit signed by a notary public.
Notary Publics are regulated and appointed by the Faculty Office of the Archbishop of Canterbury and carry great weight in most countries especially USA and UK
