Urgent Help Needed: Suspended Seller Accounts Due to Verification Loop
Hello Amazon Sellers and Support Team,
I am reaching out for help with a frustrating issue regarding my suspended Amazon seller accounts. I have two accounts:
One for health-related items (not yet operational).
Another for home items.
The issue began when my EU Amazon seller account was suspended after multiple failed address verification attempts. This suspension seems to have caused both my accounts to be suspended.
The main problem:
When I try to appeal, the system asks if the other account has been reinstated first, creating an endless loop with no resolution. Despite submitting documents and explanations multiple times, I have not received clear guidance or meaningful support.
Background:
My accounts were fully operational for the USA, Canada, and Mexico before this suspension.
I’ve complied with all requested verifications and submitted necessary documents promptly.
I am committed to resolving this issue and meeting Amazon’s requirements. However, I need actionable support or insight into how to break out of this cycle and reinstate my accounts.
If anyone has faced a similar issue or has advice, I would be deeply grateful for your input. Amazon Support, please escalate this matter, as I’ve been stuck without resolution for months.
Thank you for your time and assistance.
Best regards,
1 yanıt
Emet_Amazon
Hello @Seller_1y6qbWLgGbzZL,
Thank you for posting your concerns with your accounts being deactivated.
I am reaching out for help with a frustrating issue regarding my suspended Amazon seller accounts. I have two accounts:
One for health-related items (not yet operational).
Another for home items.
The issue began when my EU Amazon seller account was suspended after multiple failed address verification attempts. This suspension seems to have caused both my accounts to be suspended.
The main problem:
When I try to appeal, the system asks if the other account has been reinstated first, creating an endless loop with no resolution. Despite submitting documents and explanations multiple times, I have not received clear guidance or meaningful support.
When it comes to a violation of the code of conduct - multiple selling account policy:
- You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
Per this policy as stated, due to your EU account being deactivated all other stores you operate were eligible to be deactivated as a result. The only path to reactivating these other stores is to ensure the EU store is reactivated. This essentially addresses the original issue, making the other accounts eligible for reactivation.
You stated the EU store was deactivated after failed address verification, can you provide more insight into what happened or why? Were you trying to register a new store, do you have a valid government issued ID, Valid credit card on file and bank statement in your name and physical address? Do you also have a utility bill matching your name and address. Do these documents match the information used to created the account?
As the EU store is now required to be reactivated to address this situation, I would ask that you post the deactivation notice from that store so I can assist further in this situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
