Video Verification Failed Amazon say we cant help you more - can anyone assist me at this stage while account are old
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Withholding Policy":
Why did this happen?
We have taken this measure because you failed to attend the virtual video verification interview with us as previously communicated on 7/13/2024. We believe that your account or a related account may have been used to engage in deceptive or illegal activities that harm our customers and our store, and that is why your account was under review.
How do I reactivate my account?
You must complete virtual identity verification via video interview by following the next instructions:
1. Access the following link:
2. Follow the on-screen instructions to upload the required documents and connect with an associate.
Note: After your verification interview is complete, we will review the results and reply with the outcome within 5 business days.
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview, as long as they have substantiating documentation showing their relationship to the business.
Has your account been deactivated in error?
If you believe that your account has been deactivated in error, send your inquiry to inbound-
Video Verification i joined but my team unable to join and voice also not clear many time i informed now amazon say video verification failed
5 yanıt
Seller_br9MdPBujnjDg
Hello ,
Thank you for joining the video call To complete your identity verification, provide the following information:
-- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.
-- In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
-- Order confirmation, order shipping or fulfillment update documents for all the orders placed for the below requested ASINs and quantities.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
when completed video verification we provided this all documents and Amazon checked one by one now still Amazon unable to help me in activation my stock in Amazon warehouse since 2 months
April_Amazon
Hello @Seller_br9MdPBujnjDg,
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
April
