Restricted Listing Despite Approval for Health Supplement Category (Gummies)
Dear Amazon,
I am writing to request urgent assistance regarding my efforts to sell in the Health and Personal Care > Food/Health Supplement category, specifically for a gummy supplement product.
After listing my first product (gummies), I received a restriction notice stating that I am not allowed to sell this product and that category approval is required. I followed the process and submitted all the required compliance documents, including certificates, lab test reports, product packaging, and proof of brand ownership.
After nearly two months of continuous effort, I received an official email from Amazon confirming that my account has been approved to sell in this category. However, I am now facing a frustrating issue—my listing remains restricted, and when I attempt to request approval again, the system states that I am not allowed to sell this product in new, used, or collectible condition.
As a brand owner with a registered trademark, I am now stuck with inventory that I cannot activate or sell, despite having received the necessary category approval. I have opened multiple cases, contacted Seller Support through calls and chats, but I have yet to receive a proper resolution or clear next steps.
I kindly request your support to help resolve this issue so that I may activate and sell my gummy supplement product as intended.
Thank you for your time and assistance.
Best regards,
Restricted Listing Despite Approval for Health Supplement Category (Gummies)
Dear Amazon,
I am writing to request urgent assistance regarding my efforts to sell in the Health and Personal Care > Food/Health Supplement category, specifically for a gummy supplement product.
After listing my first product (gummies), I received a restriction notice stating that I am not allowed to sell this product and that category approval is required. I followed the process and submitted all the required compliance documents, including certificates, lab test reports, product packaging, and proof of brand ownership.
After nearly two months of continuous effort, I received an official email from Amazon confirming that my account has been approved to sell in this category. However, I am now facing a frustrating issue—my listing remains restricted, and when I attempt to request approval again, the system states that I am not allowed to sell this product in new, used, or collectible condition.
As a brand owner with a registered trademark, I am now stuck with inventory that I cannot activate or sell, despite having received the necessary category approval. I have opened multiple cases, contacted Seller Support through calls and chats, but I have yet to receive a proper resolution or clear next steps.
I kindly request your support to help resolve this issue so that I may activate and sell my gummy supplement product as intended.
Thank you for your time and assistance.
Best regards,
1 yanıt
Cooper_Amazon
Good Evening @Seller_Ui8yHHakcEtpr,
To provide some insights to your question, if you were not already approved to sell in the supplements category, as part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for ingestible supplement products.
Unfortunately, we are not accepting applications for supplements at this time. You are welcome to check back later to see if the category is accepting applications in the future.
If you list your product and believe it has been misclassified within a certain category or sub-category that requires approval, please contact Selling Partner Support with evidence, such as product pictures, to support this claim. Amazon will review your claim and make a final determination that will ensure the best shopping experience for our customers.
In previous escalations on the Seller Forums as you alluded to in your post, we have seen success with clearing this process for those sellers who are Brand Registered.
- If you would like to learn more about Brand Registry, feel free to check out this link -->HERE<--
- If the brand you are trying to list is already in Brand Registry AND you have a relationship with the brand, you can be added as an authorized 3rd party reseller through Brand Registry (but the brand has to add you on their end). Once that has occurred you can attempt to list again and if you still have any issues reach out to Selling Partner Support letting them know you are now in the brand's Brand Registry approved list.
Hope the information above helps clarify things a bit. Have a good night.
Sincerely, Cooper_Amazon
