Urgent Help Needed: Stranded FBA Inventory and Closed Support Cases Without Resolution
We are facing a serious issue with our stranded inventory at the Amazon Canada FBA Warehouse, and unfortunately, we are not receiving the support we need from Amazon Seller Support. Our account was suspended, and we have 399 units across 55 SKUs marked for potential disposal, with an urgent need to clarify whether the inventory is set for disposal or return to the seller. Despite our efforts to follow Amazon’s guidance and create a removal order, we encounter errors on the platform, preventing us from proceeding. We have reached out to Seller Support multiple times, but each time our case is closed immediately without any resolution or assistance provided. We are extremely frustrated with this lack of support and are looking for any advice or escalation paths to ensure our inventory is handled properly and not disposed of without our consent.
Urgent Help Needed: Stranded FBA Inventory and Closed Support Cases Without Resolution
We are facing a serious issue with our stranded inventory at the Amazon Canada FBA Warehouse, and unfortunately, we are not receiving the support we need from Amazon Seller Support. Our account was suspended, and we have 399 units across 55 SKUs marked for potential disposal, with an urgent need to clarify whether the inventory is set for disposal or return to the seller. Despite our efforts to follow Amazon’s guidance and create a removal order, we encounter errors on the platform, preventing us from proceeding. We have reached out to Seller Support multiple times, but each time our case is closed immediately without any resolution or assistance provided. We are extremely frustrated with this lack of support and are looking for any advice or escalation paths to ensure our inventory is handled properly and not disposed of without our consent.
3 yanıt
Seller_Qbd0RsfZFEZBY
How are you reaching out, exactly. Be specific, there are many ways to "reach out". SOme are more successful than others, some will cause the case to be closed without resolution.
Josh_Amazon
Hello @Seller_vFkN2pLr6b07z,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account. In this case, I can see that you have a recent open case, 15847208931, in which our team notified you that they have contacted the internal team for more information, so they should reply to you soon. However, I am unable to provide further details. Since your account was deactivated, please refer to the Performance Notification received on September 2, 2024 which has more details about this situation.
Kind regards,
-Josh
Seller_aDVupn4pEhIKb
I have been studying why this is happening over and over, and what I've concluded is that Amazon is an enormous company. While you and I seem big and should be important, the fact is there is so many of us with different degrees of issues that its incredibility difficult to handle quickly. I have seen success stories out there so someone somewhere can be helpful and listen. I am currently deactivated myself right now which is why I'm trying to learn patience through understanding what Amazon has to do to take care of our situations. I have faith in what I'm saying is true. keep swinging and someone will help you at Amazon.
