failed video verification and Amazon said we cant help you more
Had not been selling on Amazon all that long (under a year) and was just starting to pick up sales when i get a message about needing a video verification interview. I admit that i missed the first message they sent regarding attending an interview but did then attended the interview and then afterwards was informed that i had failed the interview and needed to provide more information on 2 specific ASIN's. Then proceeded months of sending all the information i had on the 2 ASIN's such as confirmation of order, tracking information, delivery information and invoices but time and again was told that information provided is completed and verified but the main issue is video call verification
My main issue is:
Why can i not be told the reason i failed the video verification - as there could be an easy explanation or i could solve this issue?
Why can i not be told the reason why the 2 ASIN's have been highlighted as i know they were bought directly from the manufacturer?
Why have all the numerous documents i have provided regarding these 2 ASIN's not been enough to reactivate my account?
I have been left in the dark behind generic responses from Amazon with no specific reasons given other than the very broad " your seller account will remain deactivated as in accordance with Section 3 of Amazon Business Solutions Agreement"
The last call i had they basically told me that they do not have to tell me the reason why and there is nothing else i can do about it which shows the total disregard they have for sellers, to say i'm angry and disappointed is an understatement as i know there is nothing i have done wrong but Amazon hold all the power and do not care about the small sellers.
failed video verification and Amazon said we cant help you more
Had not been selling on Amazon all that long (under a year) and was just starting to pick up sales when i get a message about needing a video verification interview. I admit that i missed the first message they sent regarding attending an interview but did then attended the interview and then afterwards was informed that i had failed the interview and needed to provide more information on 2 specific ASIN's. Then proceeded months of sending all the information i had on the 2 ASIN's such as confirmation of order, tracking information, delivery information and invoices but time and again was told that information provided is completed and verified but the main issue is video call verification
My main issue is:
Why can i not be told the reason i failed the video verification - as there could be an easy explanation or i could solve this issue?
Why can i not be told the reason why the 2 ASIN's have been highlighted as i know they were bought directly from the manufacturer?
Why have all the numerous documents i have provided regarding these 2 ASIN's not been enough to reactivate my account?
I have been left in the dark behind generic responses from Amazon with no specific reasons given other than the very broad " your seller account will remain deactivated as in accordance with Section 3 of Amazon Business Solutions Agreement"
The last call i had they basically told me that they do not have to tell me the reason why and there is nothing else i can do about it which shows the total disregard they have for sellers, to say i'm angry and disappointed is an understatement as i know there is nothing i have done wrong but Amazon hold all the power and do not care about the small sellers.
2 yanıt
Seller_qTJiCxRI8PpIZ
When it comes to documentation, what type of documents do you have? More and more often I'm seeing that invoices from "a trusted distributor" are no longer being accepted. if you do not have a Letter Of Authorization from the Brand Owner directly to you, Amazon often will not reactivate your account. I assume many distributors have been caught selling counterfeit items. Keep in mind every distributor is going to tell you they are approved whether they are or not.
April_Amazon
Hello @Seller_br9MdPBujnjDg,
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
April
