Section 3 Account Deactivation
My account was deactivated from a Section 3 Alert one week ago. The 3 ASINS flagged I did not happen to have any invoice/purchase order for, I got them from a different source outside of wholesale. I have submitted multiple appeals as to how I will fix this issue in the future and to also make sure it will never happen again. Amazon continuously rejects my appeals and only sends me the same generic emails on government ID, bank invoice, supply chain documents etc.... I have submitted everything I possibly could but Amazon will not accept any of my appeals since I do not have an invoice for those 3 ASINS. My account currently has $16,000 and would really like to at least get my money back. Is there anyone from seller support who can respond to my problem and give me any sort of feedback on the status of getting my funds or my account reinstated. Since there is no real line of communication to Amazon's support team on section 3 issues "obviously", as if this is not a major issue or anything....
I am having a really hard time figuring out where my Amazon business stands going forward.
Will I ever get my $16,000 in funds Amazon is withholding from me
Is there any possibility I will get my account reactivated?
Please look over my account/appeals and help me with this issue.
Section 3 Account Deactivation
My account was deactivated from a Section 3 Alert one week ago. The 3 ASINS flagged I did not happen to have any invoice/purchase order for, I got them from a different source outside of wholesale. I have submitted multiple appeals as to how I will fix this issue in the future and to also make sure it will never happen again. Amazon continuously rejects my appeals and only sends me the same generic emails on government ID, bank invoice, supply chain documents etc.... I have submitted everything I possibly could but Amazon will not accept any of my appeals since I do not have an invoice for those 3 ASINS. My account currently has $16,000 and would really like to at least get my money back. Is there anyone from seller support who can respond to my problem and give me any sort of feedback on the status of getting my funds or my account reinstated. Since there is no real line of communication to Amazon's support team on section 3 issues "obviously", as if this is not a major issue or anything....
I am having a really hard time figuring out where my Amazon business stands going forward.
Will I ever get my $16,000 in funds Amazon is withholding from me
Is there any possibility I will get my account reactivated?
Please look over my account/appeals and help me with this issue.
3 yanıt
Seller_QjujuvA1CwICE
Also 2 of the ASINS in question I have never sold before. I have 1 of each listed in my inventory but they have never sold before. Only sold 1 unit for 3 of the ASINS in question. Which makes me even more confused as to how you can possibly throw up the alert of "suspicious" activity when I never sold 2 of the ASINS before. Never really had any issues with my account until this.
For all the good I have done for Amazon, they will immediately throw me under the bus at the first sign of trouble. Shoot first ask questions later, this platform is absolutely insane.
Emet_Amazon
Hello @Seller_QjujuvA1CwICE,
Thank you for posting your concerns with your account deactivation.
As you've advised on what the requested information is, this would appear to be a serious concern with your inventory and a supply chain review. This is a dispute only scenario which will require the submission of invoices to show you sourced from an authorized distributor for the mentioned brand. We will also require a letter of authorization issued to you by the brand or rights owner themselves. This in addition to a government issued ID showing all information including front and back in color.
If these documents do not exist, or do not meet our requirements provided, the account will remain deactivated as this is the only path for reactivation in these situations.
Regarding the funds in the account, based on these type of situation. As you mentioned this was associated to 3 ASIN, thus it is likely any funds associated to these ASIN will be held until the situation is resolved. Other funds may be eligible for release after 90-days and contacting our disbursement teams via email. You can find their information and more details on our funds withholding policy. As noted in this policy:
If we find that you have engaged in deceptive, fraudulent, or illegal activity, have abused our systems, or repeatedly violated our policies that protect our customers and sellers, we may withhold some or all funds in your account. Examples of deceptive, fraudulent, or illegal activities include, but are not limited to: falsifying or misrepresenting your identity, violating Amazon’s anti-counterfeit policy, or submitting forged documents to Amazon.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
