Subject: Urgent: Unable to Access Document Submission Page for Consumer Information Act Verification
Subject: Urgent: Unable to Access Document Submission Page for Consumer Information Act Verification
Dear Amazon Seller Support Team,
I hope this email finds you well.
I am writing to seek urgent assistance regarding an issue preventing me from completing the Consumer Information
Act identity verification process for my seller account
After receiving the account suspension notice, I promptly attempted to submit the required documents via the identity
verification portal. However, no submission window appears when I click the verification option.
I have tried the following troubleshooting steps without success:
Refreshing the page multiple times
Using different browsers (Chrome, Firefox, Edge)
Clearing cache and cookies
Attempting access from different devices
Request for Support:
Since I cannot proceed with verification due to this technical issue, I kindly request your team to:
Investigate and resolve the problem preventing the document submission window from appearing.
Provide an alternative method to submit my identity verification documents if needed.
I take compliance seriously and want to resolve this matter as soon as possible to restore my account’s good standing.
Please let me know if any further details are required from my side.
Thank you for your prompt attention to this urgent matter. I look forward to your guidance.
Subject: Urgent: Unable to Access Document Submission Page for Consumer Information Act Verification
Subject: Urgent: Unable to Access Document Submission Page for Consumer Information Act Verification
Dear Amazon Seller Support Team,
I hope this email finds you well.
I am writing to seek urgent assistance regarding an issue preventing me from completing the Consumer Information
Act identity verification process for my seller account
After receiving the account suspension notice, I promptly attempted to submit the required documents via the identity
verification portal. However, no submission window appears when I click the verification option.
I have tried the following troubleshooting steps without success:
Refreshing the page multiple times
Using different browsers (Chrome, Firefox, Edge)
Clearing cache and cookies
Attempting access from different devices
Request for Support:
Since I cannot proceed with verification due to this technical issue, I kindly request your team to:
Investigate and resolve the problem preventing the document submission window from appearing.
Provide an alternative method to submit my identity verification documents if needed.
I take compliance seriously and want to resolve this matter as soon as possible to restore my account’s good standing.
Please let me know if any further details are required from my side.
Thank you for your prompt attention to this urgent matter. I look forward to your guidance.
1 yanıt
Levi_Dylan_Amazon
Hello @Seller_uUJgp8vGKYi6y,
Thank you for posting concerns with your account verification here on the forums.
I see that you are attempting to submit new information for review and you are stuck in a loop with no option to move forward. I understand that this is frustrating for you so I would like to work with our partner teams to see what can be done.
I was able to pass your information over to the appropriate team to be reviewed. Please continue to check your notifications for updates about your verification. I will monitor the review and let you know right away once I hear back.
If you have additional questions or concerns, please refer to this thread. the forums community and I are here to support you.
Wishing you the best,
LeviDylan
