FBM Returns + Transparency Codes SNAFU = Account Deactivation???
I've been having an ongoing issue with Transparency codes and FBM returns.
In case you didn't know, if you sell items with Transparency codes via FBM you are required to upload the transparency serial # to the shipment when generating your postage and shipping label.
When selling items with transparency codes via FBM, I sometimes receive returns, as Amazon sellers are oft to do.
These returns are in 100% unopened and mint condition.
When I sell an item with a transparency code via FBM, receive that same exact item back in a return, and then relist it and sell it a 2nd time, the 2nd shipment will have the same exact Transparency Code as the first shipment because it is the same exact item.
Amazon has picked up on this, and has been "dinging" my account with violations for repeatedly shipping items with the same transparency codes.
This is because the items have been returned and the same exact items are being re-shipped to the 2nd customer.
I have recently received a Product Authenticity Complaint with a HIGH Account Health Impact for shipping items with duplicated transparency codes with the exact situation as outlined above.
I've submitted an appeal explaining the situation, but I am terrified of deactivation for a situation where it seems like I've done nothing wrong, and the system should know better than to threaten me with this.
Has anyone else faced this situation? If so, how did you handle it?
Thank you
FBM Returns + Transparency Codes SNAFU = Account Deactivation???
I've been having an ongoing issue with Transparency codes and FBM returns.
In case you didn't know, if you sell items with Transparency codes via FBM you are required to upload the transparency serial # to the shipment when generating your postage and shipping label.
When selling items with transparency codes via FBM, I sometimes receive returns, as Amazon sellers are oft to do.
These returns are in 100% unopened and mint condition.
When I sell an item with a transparency code via FBM, receive that same exact item back in a return, and then relist it and sell it a 2nd time, the 2nd shipment will have the same exact Transparency Code as the first shipment because it is the same exact item.
Amazon has picked up on this, and has been "dinging" my account with violations for repeatedly shipping items with the same transparency codes.
This is because the items have been returned and the same exact items are being re-shipped to the 2nd customer.
I have recently received a Product Authenticity Complaint with a HIGH Account Health Impact for shipping items with duplicated transparency codes with the exact situation as outlined above.
I've submitted an appeal explaining the situation, but I am terrified of deactivation for a situation where it seems like I've done nothing wrong, and the system should know better than to threaten me with this.
Has anyone else faced this situation? If so, how did you handle it?
Thank you
1 yanıt
Atlas_Amazon
Hello @Seller_Qvkq0XIyYVeNa
When I sell an item with a transparency code via FBM, receive that same exact item back in a return, and then relist it and sell it a 2nd time, the 2nd shipment will have the same exact Transparency Code as the first shipment because it is the same exact item.
Thank you for the information provided regarding the recent authenticity issues that you were experiencing. I understand this was due to issues that arose with the re-use of a transparency code after the product was returned. While I understand the code is for the same unit, our system is going to read it as being the same code for a different shipment which would make the code invalid and cause the concern.
We would recommend compiling information and details regarding the return and re-use of the information. This should be submitted alongside invoice documentation that you have for the product. Our team does have an obligation to investigate concerns of authenticity as we cannot allow the sale of counterfeit products. Have you received a response as of yet regarding the details you have submitted?
We encourage you to continue to refer to this thread with any future questions or updates that you have on this situation.
Best,
Atlas
