Why Amazon is using Bots to respond when I met 5461 error?
I met 5461 error when updating a listing of Book. The error says I should be permitted by an unknown brand which is 100% unrelated with my product.
I have contacted Seller support for 3 days, but they kept on answer by copy-paste work.
What should I do? Should I list this book not via ISBN-13? Or just use another UPC/EAN under my brand?
Why Amazon is using Bots to respond when I met 5461 error?
I met 5461 error when updating a listing of Book. The error says I should be permitted by an unknown brand which is 100% unrelated with my product.
I have contacted Seller support for 3 days, but they kept on answer by copy-paste work.
What should I do? Should I list this book not via ISBN-13? Or just use another UPC/EAN under my brand?
7 yanıt
Seller_CF0URQS5DxG2u
Amazon's default way to respond to anything is with bots. With anything. Always. Bots are god on Amazon, and we just bow to their Algorithms.
Seller Support is a joke, and you have to be explicitly clear with what you need and you need to be annoyingly persistent. There is almost no chance your issue will be dealt with quickly or accurately.
You either get one or the other. Usually neither.
It just took me two weeks of back-and-forth in the same ticket before the question I asked in the initial message was addressed. There are so many emails between us I literally cannot go back far enough in the help section to see the earlier messages.
Every message in-between was Amazon responding with copy-paste macros that were tangentially related - but ultimately completely useless.
I came into work this morning from an email finally actually addressing the issue, because my last one was borderline aggressive, full of all caps and exclamation marks.
You basically have to shout through the fog of idiocy that Amazon has built between Seller Support and Sellers.
I'd laugh, if it wasn't caused by wilful incompetence and easily solvable.
