Hello Everyone,

I will try to briefly and concisely explain the situation I am experiencing in bullet points, and I want everyone to see how Amazon ignores its sellers.

1. Account Opening:

o I opened my Amazon US account by completing the verification process with my US company and identification/passport details.

o Knowing how much Amazon cares about protecting its customers, I have been meticulously searching for a supplier for about 9 months, aiming to work with a reliable supplier and offer genuine products.

2. Sales History:

o I have never made an FBM or FBA shipment on Amazon.

o My sales history is clean; I have not made any sales.

3. Performance Notification and Account Deactivation:

o On July 12th, I received a performance notification from Amazon and learned that my account was deactivated.

o The notification mentioned that orders needed to be shipped and that there was an issue with the account verification process.

o As a result, I submitted my ITIN document, passport, ID, company formation documents, and Mercury Bank company account statements to Amazon as an appeal. All documents, addresses, and information belong to the account holder, and everything is under the same person's name.

4. Second Notification and Section 3:

o On July 15th, I received a new notification in response to my appeal, stating that my account was closed due to Section 3 and that they confirmed this situation.

o When I reviewed Section 3, I understood that it generally involves selling counterfeit products or having poor relationships with customers.

o Another point mentioned was providing false information to Amazon.

o There is no violation in my account health!

5. Evaluation of the Situation:

o I ignored the customer aspect because, as I mentioned, I have not made any sales, and I am providing visual evidence of this in the attachment.

o I assumed that Amazon concluded that my documents were not verified, so I resubmitted them and stated that I could show these documents in person via video call if needed.

o However, despite sending over 10 appeals in the past month, I have not received a single response.

6. Search for Support:

o I tried to find the contact information for Amazon's seller support line, but I could not find a single phone number.

o They have email addresses, but I am not getting any responses from them either.

o I previously raised this issue on the seller forum, but no one from Amazon has helped for two weeks.

o I also reached out to Amazon Seller Help on the X platform, but they did not help either and are not even responding to my messages.

7. Communication Problems:

o I cannot open a case because my account is deactivated.

o Since my account is individual, I cannot request a callback or connect to live support.

o I had one open case, and I am in contact with Amazon through that case, but they do not understand me and keep giving bot-like responses, constantly saying that they are not the appeals team.

8. Conclusion and Request:

o Now, I will prove the situation with documents.

o All I want is to get phone support from Amazon, have a conversation, understand the problem, and resolve it.

o I established a company and searched for suppliers solely with the hope of selling on Amazon, but now there is an Amazon that has wasted my two years of effort.

o They are closing my account, not engaging with me, and they do not care.

o If you are a customer, Amazon will treat you with care, but if you are a seller, they do not care about you.

I am writing this here, let’s see what will happen!