My seller account has been wrongly deactivated for an ASIN(brand) I never sold or listed.
Hello!
My account was deactivated. I received a section 3 complaint for the ASIN: B007IIDPJA. I did research and looked through my history with Amazon and have never listed this brand or this product before but my account received a section 3 deactivation because of it. Before i tried to Ungate this brand but was never approved or got ungated to sell their product. I never listed this asin before. I provided all the selling application for my account but getting same response
"We received your submission but do not have enough information to reactivate your account". Can someone help to how can i address this issue.
Thanks.
My seller account has been wrongly deactivated for an ASIN(brand) I never sold or listed.
Hello!
My account was deactivated. I received a section 3 complaint for the ASIN: B007IIDPJA. I did research and looked through my history with Amazon and have never listed this brand or this product before but my account received a section 3 deactivation because of it. Before i tried to Ungate this brand but was never approved or got ungated to sell their product. I never listed this asin before. I provided all the selling application for my account but getting same response
"We received your submission but do not have enough information to reactivate your account". Can someone help to how can i address this issue.
Thanks.
3 yanıt
Seller_kIukTwdhvntAp
" I never listed this asin before. "
"Before i tried to Ungate this brand but was never approved or got ungated to sell their product. "
Let's start with the important part -- when you tried to ungate the item did you have an LOA from the brand saying that you are approved to sell the items on Amazon? If you do, did you source from an authorized wholesale distributor?
If the answer to either one of those is NO you have the probable solution as to why you are suspended.
There have been an increasing number of sellers that have been suspended for TRYING to get ungated without having the proper documents.
Amazon has decided to go scorched earth here and the act of applying to ungate shows an INTENT to sell the products as far as Amazon is concerned. By intending to sell without documents it is now an apparent violation of Section 3 at this time.
There are enough cases to show this is the trend, but not enough (yet) to be 100% certain this is the new minefield for sellers.
This should be taken as a WARNING to any sellers to NOT try to 'ungate' to TEST the site to see if it can be done.
If you don't have the documents, do NOT do that!
Atlas_Amazon
Hello @Seller_DTaOH1LhujK48
Thank you for the information provided regarding what has occurred with your account. I understand that your account was impacted due to concerns over an ASIN. I know this can be confusing if you have not had any previous sales associated.
When you are attempting to list or un-gate a product, you are indicating to our team that you have taken all the necessary steps to setting up a sufficient supply chain and authorization with the appropriate parties. If they identify during the review process that the documents are not valid or they identify discrepancies, they will be obligated to reject the submission.
If you do not have the required documents to dispute the concern, then your options for a resolution may be limited. What do you have for this specific ASIN and brand?
We encourage you to share more regarding the situation to this thread if you need additional support.
Best,
Atlas
