Buy Box Lost on All Listings _ Selling on Amazon for over 10 Years!
We have been selling on Amazon for over 10 years, and this is the first time we’ve lost Buy Box eligibility across all our listings. We exclusively sell under our Registered Brand. Our account health shows "Healthy", and we have not received any Performance Notifications. Please Help Us!
Case ID #17299072051
@Manny_Amazon @Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Buy Box Lost on All Listings _ Selling on Amazon for over 10 Years!
We have been selling on Amazon for over 10 years, and this is the first time we’ve lost Buy Box eligibility across all our listings. We exclusively sell under our Registered Brand. Our account health shows "Healthy", and we have not received any Performance Notifications. Please Help Us!
Case ID #17299072051
@Manny_Amazon @Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
4 yanıt
Seller_CW0P5hgbsiqWX
The Featured Offer (Buy Box) is not a right or a given. It is like the old Clairol TV commercial used to say, "Only your hairdresser knows for sure". Now just replace the hairdresser with Amazon. It is run by an Algorithm Bot that giveth and taketh away.
In addition, Amazon uses this as a ploy to entice sellers to use FBA but remember this. There can only be one Featured Offer for each unique product. Sellers seem to enjoy it when they have it and then complain when they do not. However, when a seller is disappointed with the loss of the featured offer, they seem to forget, another seller is happy with that loss, because it is their gain.
And like Walter Cronkite used to say at the end of the CBS Evening News sixty years ago, "And that's the way it is".
Seller_RMBjlV6sjsY7B
Sales are 100% down - The issue still persists-no response from the moderators? Any assistance would be greatly appreciated.
Here is a new Case ID: 17298169601
@Manny_Amazon @Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Glenn_Amazon
Hi there @Seller_RMBjlV6sjsY7B,
Thank you for reaching out with your concerns. In general we are unable to share details on Featured Offer Eligibility, however I have requested an internal review of your eligibility. I won't be able to share the results, but I will let you know when the review is complete. Thank you for your understanding.
-Glenn
