Section 3 suspension
Subject: Urgent Appeal: Reactivation of Amazon Seller Account
Dear Amazon Community,
I am writing to seek urgent assistance regarding the deactivation of my Amazon seller account. My account was originally registered with UK details, and in June 2023, I successfully transitioned it to the USA market after undergoing multiple verification processes, including a video call to reactivate it.
Recently, I encountered an unexpected notification stating that my account had been deactivated again. Upon attempting to reactivate it through the designated process, I was asked to provide a bill for verification purposes. Promptly, I submitted the required documentation. However, to my dismay, I received a response stating, "We do not have enough information to reactivate your account."
I am deeply concerned by this situation as I have diligently complied with all verification requests and have been actively selling on Amazon.com. Despite my repeated appeals and requests for video verification, I have not received any response from the Amazon team.
I kindly request the assistance of Amazon moderators and technical support in understanding the basis for this punitive action against sellers. I am eager to rectify any issues and regain access to my seller account to resume operations promptly. Your prompt attention and support in resolving this matter would be greatly appreciated.
Thank you for your time and consideration.
Sincerely,
International products store
@Cooper_Amazon
Section 3 suspension
Subject: Urgent Appeal: Reactivation of Amazon Seller Account
Dear Amazon Community,
I am writing to seek urgent assistance regarding the deactivation of my Amazon seller account. My account was originally registered with UK details, and in June 2023, I successfully transitioned it to the USA market after undergoing multiple verification processes, including a video call to reactivate it.
Recently, I encountered an unexpected notification stating that my account had been deactivated again. Upon attempting to reactivate it through the designated process, I was asked to provide a bill for verification purposes. Promptly, I submitted the required documentation. However, to my dismay, I received a response stating, "We do not have enough information to reactivate your account."
I am deeply concerned by this situation as I have diligently complied with all verification requests and have been actively selling on Amazon.com. Despite my repeated appeals and requests for video verification, I have not received any response from the Amazon team.
I kindly request the assistance of Amazon moderators and technical support in understanding the basis for this punitive action against sellers. I am eager to rectify any issues and regain access to my seller account to resume operations promptly. Your prompt attention and support in resolving this matter would be greatly appreciated.
Thank you for your time and consideration.
Sincerely,
International products store
@Cooper_Amazon
30 yanıt
Seller_IVAEaz9YA9TPg
@Cooper_Amazon sir please reply
Atlas_Amazon
Hello @Seller_IVAEaz9YA9TPg
Thank you for the information provided regarding the deactivation of the account. I understand it is due to concern regarding the activity on the account. What type of documentation have you provided to our team as of now? Our team will likely be looking for documentation related to your business operations and supply chain.
They will be reviewing this information to ensure that it is accurate and verifiable. If they are unable to verify the information or identify any discrepancies, they will reject the submission. Please be aware that if they are unable to verify the information we cannot guarantee the reactivation.
If you have any additional questions or details regarding this situation, continue to refer here for support.
Best,
Atlas
Emet_Amazon
Hello @Seller_IVAEaz9YA9TPg,
Thank you for providing this follow up information.
"I submitted my internet bill once, and along with it, I submitted my electricity bill as well because Amazon had requested it. Both of my bills are 110% original without any edits."
Typically when you have a situation as shown in your performance notification screenshot you will will need to provide quite a bit of information which includes your utility bill that meets our requirements listed in our seller identity verification help page.
You may also be required to submit a government issued picture ID.
This is just the general requirements for the business verification, we will additionally require inventory verification.
These documents will include invoices that meet the requirements in our responsible sourcing help page. We may additionally require a letter of authorization for brands listed or sent to the fulfillment centers if you are not the brand owner.
"I am also ready for video verification and willing to show all my documents during the verification process. I am uploading both of the bills that Amazon requested below this reply."
Typically, once these documents have been verified you will be invited to a video verification call to further confirm all requested documentation and information about your business.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
