Payoneer KYC issue not being solved
Hi, I’ve been trying to add my payoneer payment receieving account as my deposit method for amazon, but I got the error for the KYC/PSP thing. But I had already reached out to Payoneer assuring me my account is okay to use when I got the error,so assuming it’s an issue with the amazon, I had a live call with one of amazon specialists and they issued me a trouble ticket for amazon’s team to solve,and told me I’d get an email from them solving the issue. However the email was negative, the amazon team strongly advised me to reach out to my bank service provider, and I should solve the problem with them. So I did to Payoneer. First time I reached out, they issued me a new receiving account for me to try, which again didn’t work beacuse of the KYC, then I was told the issue is going to the specific department doing the KYC verification and I’d get an email from that department. Which I did, requesting an extra URL verification so I did the verification specifically as asked. Days passed but I hadn’t heard anything from Payoneer so I just reached out to them. The specialist told me there was an internal issue ongoing with amazon and Payoneer so there was nothing to do by my side.I asked them if there were any updates from the KYC department, as I was told the issue would be solved by them, however the specialist told me they were sure it was an internal issue and the department wouldn’t be able to solve it. So what do I do now? I checked the forum however I wasn’t able to find any advice other than “reach out to your bank service provider”. Please only useful advice. Thanks
Payoneer KYC issue not being solved
Hi, I’ve been trying to add my payoneer payment receieving account as my deposit method for amazon, but I got the error for the KYC/PSP thing. But I had already reached out to Payoneer assuring me my account is okay to use when I got the error,so assuming it’s an issue with the amazon, I had a live call with one of amazon specialists and they issued me a trouble ticket for amazon’s team to solve,and told me I’d get an email from them solving the issue. However the email was negative, the amazon team strongly advised me to reach out to my bank service provider, and I should solve the problem with them. So I did to Payoneer. First time I reached out, they issued me a new receiving account for me to try, which again didn’t work beacuse of the KYC, then I was told the issue is going to the specific department doing the KYC verification and I’d get an email from that department. Which I did, requesting an extra URL verification so I did the verification specifically as asked. Days passed but I hadn’t heard anything from Payoneer so I just reached out to them. The specialist told me there was an internal issue ongoing with amazon and Payoneer so there was nothing to do by my side.I asked them if there were any updates from the KYC department, as I was told the issue would be solved by them, however the specialist told me they were sure it was an internal issue and the department wouldn’t be able to solve it. So what do I do now? I checked the forum however I wasn’t able to find any advice other than “reach out to your bank service provider”. Please only useful advice. Thanks
0 yanıt
Seller_WAiYcKgCSnWdN
Case ID regarding the call 14676188951
Seller_rI7BZIczK8iAC
Read the former threads on this issue. Use the search bar on top and type Payoneer.
Seller_J46Ruz3VzvWCV
I have seen a couple having this issue.
Unless Payoneer fixes it you'll have to switch to another Amazon approved Disbursement Source or a bank.
Micah_Amazon
Hello @Seller_WAiYcKgCSnWdN,
Thank you for reaching out. While there is not much I can assist with in regards to third party payment providers, I can review case ID 14676188951 and see if there is anything Amazon can do to help assist.
Thank you for your continued patience as I review the case and respond back shortly.
Cheers,
Micah
Seller_AY6bsOkjfkLv2
Hey, were you able to solve the issue and if you did. How kindly just explain. Am in a country where my bank location is not mentioned in the list. If not payoneer which other works exact and trusted like payoneer.
Thanks,
Seller_RWa5OHs8jNOLT
I have had the same error since January 23. Please help us!