Non Refundable Item - Safe-T Claim
Morning All,
We have been denied multiple Safe T-Claims for 'Non Refundable Items' This seems to be somewhat new as we have not had any issues with years with Safe-T Claims until now.
We had 8 denied, all for the same reasons, but 8 different products/SKU's. They are all pet food, so no reason why they are 'non refundable' when they could all be returned etc. They are just refunded by amazon because the customer wanted it refunding and then now we don't get re imbursed, but no actual valid reason.
Anybody else have anymore information at all?
Cheers
Non Refundable Item - Safe-T Claim
Morning All,
We have been denied multiple Safe T-Claims for 'Non Refundable Items' This seems to be somewhat new as we have not had any issues with years with Safe-T Claims until now.
We had 8 denied, all for the same reasons, but 8 different products/SKU's. They are all pet food, so no reason why they are 'non refundable' when they could all be returned etc. They are just refunded by amazon because the customer wanted it refunding and then now we don't get re imbursed, but no actual valid reason.
Anybody else have anymore information at all?
Cheers
8 yanıt
Seller_ZJhFeE3tNKzfh
surely pet food would be non returnable?
Is this FBA? Amazons FBA customer returns reimbursement policy does state that Amazon won’t reimburse for refunded items that cannot be returned as per the Amazon returns policy.
Winston_Amazon
Hello all!
We cordially invite you to participate in our upcoming Ask Amazon Event, where we will address your inquiries concerning the Seller Assurance for e-Commerce Transactions (SAFE-T) process. This process enables you to file a claim and request reimbursement for Amazon-issued refunds.
If you have any questions about the SAFE-T process and want to learn more about filing and managing SAFE-T claims, join us on September 10, 2024, from 9 a.m. to 5 p.m. (BST). You can post your questions in the comments section of the SAFE-T Ask Amazon thread during the event. We will forward your queries to our SAFE-T Team, who will provide comprehensive answers.
Please note that this event is designed to address general questions, and we will not be able to provide advice or feedback on individual claims.
We eagerly anticipate addressing your queries and providing you with valuable insights into the SAFE-T process.
Please find more info here, Get answers about SAFE-T at a Managing Returns – SAFE-T Claims Ask Amazon Event on September 10, 2024!
