Identity Verification
Hello Identity Verification Selling Team,
I think I am stuck in an automation loop. I submitted everything for identity verification and after 30 seconds get this error:
Verification Failed: We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support.
Everything has been fine for years on there and now suddenly it asked me to reverify so I did the license and face scan and for some reason it was rejected (Though it is me!)
I have tried to contact support several times and the responses I've gotten are:
"Try for 24 hours then try again" - Didn't work
"Try deleting one of your deactivated products" - didn't work
"We could not verify so we are closing your account."
I am desparate!!! That identify verification page is stuck, and I don't even know what I did wrong in the first please. Is there a way to start that process over at least? Please help!
Identity Verification
Hello Identity Verification Selling Team,
I think I am stuck in an automation loop. I submitted everything for identity verification and after 30 seconds get this error:
Verification Failed: We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support.
Everything has been fine for years on there and now suddenly it asked me to reverify so I did the license and face scan and for some reason it was rejected (Though it is me!)
I have tried to contact support several times and the responses I've gotten are:
"Try for 24 hours then try again" - Didn't work
"Try deleting one of your deactivated products" - didn't work
"We could not verify so we are closing your account."
I am desparate!!! That identify verification page is stuck, and I don't even know what I did wrong in the first please. Is there a way to start that process over at least? Please help!
0 yanıt
Seller_THHeyJk1Pijcm
Seller_THHeyJk1Pijcm
Case ID is 17102017851 @Cooper_AmazonI hear you are a good contact for issues for like this from others having similar issues on the platform. Please help!
Roxy_Amazon
Dear @Seller_THHeyJk1Pijcm,
I hope this message finds you well. I wanted to reach out with some positive news regarding your account.
I'd like to inform you that I've been in touch with our responsible team about your situation. They've confirmed that your account has been successfully reactivated. I understand how important your account is to your business, so I'm relieved we were able to resolve this for you.
If you experience any issues accessing your account or if anything doesn't seem quite right, please don't hesitate to let me know immediately. We're here to ensure everything is working smoothly for you.
Thank you for your patience throughout this process. We value your business and look forward to your continued success on our platform.
Happy sales!
-Roxy
Seller_yzDVg7lOW5ftO
I'm having this exact same issue. How did you get it resolved? Seller Support has not been assisting me.
Seller_IT8tEBg9bWQ5y
Hi Lifebeats,
How did you solve the problem? we are facing the same
Regards
Roxy_Amazon
Greetings @Seller_yzDVg7lOW5ftO, @Seller_IT8tEBg9bWQ5y and who else might be experiencing the same situation described in this post.
Firstly, thank you for utilizing the seller's forum.
To ensure we can assist you in the best possible way, I kindly ask you to create your own posts with detailed information about your cases.
Please feel free to include case IDs, screenshots or any additional information that can help us fully understand your issues, while ensuring you do not include any personal information so we can personally assist you all.
Wish you all the best,
-Roxy
