Incorrect Return Processed - A to Z claim lost - Appeal refused
A customer purchased a rug from us but returned a mattress instead using Amazon’s return courier, Evri. The return photo taken by Evri clearly shows a white mattress being returned instead of the rug.
Unfortunately, someone at our company mistakenly accepted the package, not realizing it was an incorrect return. We provided Evri’s return proof to the A-to-Z claim, but our appeal was still denied.
Order Number: 205-2925390-8853944
Evri Tracking Number: T00WLA4678756885
@Winston_Amazon @Julia_Amazon @Ezra_Amazon @Angie_Amazon @Simon_Amazon @Sarah_Amzn @Roberto_Amazon @Maya_Amazon @Jona_Amazon – Could you please review this case? We are at a loss of £219.95 for the rug, and instead, we received a mattress that holds no value to us.
Attached a proof of return from Evri shows the mattress on the photo.
Looking forward to your urgent support.
Incorrect Return Processed - A to Z claim lost - Appeal refused
A customer purchased a rug from us but returned a mattress instead using Amazon’s return courier, Evri. The return photo taken by Evri clearly shows a white mattress being returned instead of the rug.
Unfortunately, someone at our company mistakenly accepted the package, not realizing it was an incorrect return. We provided Evri’s return proof to the A-to-Z claim, but our appeal was still denied.
Order Number: 205-2925390-8853944
Evri Tracking Number: T00WLA4678756885
@Winston_Amazon @Julia_Amazon @Ezra_Amazon @Angie_Amazon @Simon_Amazon @Sarah_Amzn @Roberto_Amazon @Maya_Amazon @Jona_Amazon – Could you please review this case? We are at a loss of £219.95 for the rug, and instead, we received a mattress that holds no value to us.
Attached a proof of return from Evri shows the mattress on the photo.
Looking forward to your urgent support.
0 yanıt
Seller_ZVAz3d5lZuGid
I find these case truly shocking, that customers get away with fraud.
Seller_7pTs15IYXmTOB
Appalling.
I just don't have any advise on what to with amazon but I think you must report this to the police.
It is in such instances that I die to know who this thieving buyer is!
Seller_ZVAz3d5lZuGid
Rather than the police, try Action Fraud.
Ezra_Amazon
Hi @Seller_Ih3s6ShVI4r7J,
I reached out the partner team about your issue. They've added the credit to your account and fixed the order defect rate.
Everything should be updated in the next 2 days. Would you mind checking then and letting me know if it's all good?
Thanks! Ezra
