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Seller_ogIKRL5uvQlW0

Amazon is rejecting my original invoice from Brand (WALTER DRAKE) for Account reactivation

Hello,

Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE) I sold this brand product almost 7 months ago any now they deactivated my account for unauthenticity complaints now they continuously rejecting my all original documents what shoult I do Now My other branded products Inventory is stucked in Amazon warehouse

Please help me what should I do Now?

Thanks

98 görüntüleme
4 yanıt
Satıcı Performansı
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satış Ortağı Destek Ekibi, Ürün orijinalliği
00
Yanıtla
user profile
Seller_ogIKRL5uvQlW0

Amazon is rejecting my original invoice from Brand (WALTER DRAKE) for Account reactivation

Hello,

Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE) I sold this brand product almost 7 months ago any now they deactivated my account for unauthenticity complaints now they continuously rejecting my all original documents what shoult I do Now My other branded products Inventory is stucked in Amazon warehouse

Please help me what should I do Now?

Thanks

Satıcı Performansı
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satış Ortağı Destek Ekibi, Ürün orijinalliği
00
98 görüntüleme
4 yanıt
Yanıtla
0 yanıt
user profile
Seller_z3XfkorVSmnEY
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Possibly because you don't have an actual invoice, you have a receipt. IIRC, Walter Drake is one of those used-to-be mail order catalogs that has random "helpful" products. They sell to consumers, not to resellers, so Amazon does not view them as an approved source.

30
user profile
Seller_kIukTwdhvntAp
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

"they deactivated my account for unauthenticity complaints "

This is almost always a case of not having proof of authenticity. @Seller_z3XfkorVSmnEYhas provided the proper information.

More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!)

You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.

AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.

Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.

DO YOU have an LOA from the brand allowing you to sell on here?

If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it? Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)

More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.

I had one of my brands stop me because they CHANGED the company they hired to screen sellers. The NEW screener did not recognize my Amazon store name because I do all my purchases under a different LLC. It took a couple weeks to get straightened out and no problems since then.

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

From the sounds you bought on a WEBSITE which means you were doing RA/OA which are no longer permitted on Amazon

NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.

"Now My other branded products Inventory is stucked in Amazon warehouse "

I doubt that they will allow you to do a removal order but THAT will be the only way to save your products at Amazon. Any money in your account will most likely be confiscated as well if you can't prove authenticity.

10
user profile
Atlas_Amazon
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Hello @Seller_ogIKRL5uvQlW0

user profile
Seller_ogIKRL5uvQlW0
Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE)
Gönderiyi görüntüle

Thank you for the information provided regarding the issues you have been seeing on your account. I understand that you have submitted documentation from Walter Drake which has been rejected. As mentioned in the thread, if the document being provided is not the specific documentation that has all of the requirements, our team will be obligated to reject the submission. Can you confirm if the document you are providing is a full invoice?

  • Must include contact information for supplier AND buyer, including name, phone number, address, and websites
  • Must be issued and reflect the sales volume for the previous 365 days
  • File formats must meet either PDF, JPG, or PNG files
  • Must be authentic and unaltered, however you may highlight/circle the ASIN

I have provided some requirements related to invoice documentation above and have provided this page for your reference. Do you have any other documents that include the specific details related to this product? If our team has rejected the documents you have submitted and you do not have any additional documents to provide, we cannot guarantee a resolution will be available for this situation.

We do encourage you to continue to refer to this thread with any future questions or updates that you have relating to this situation.

Best,

Atlas

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_ogIKRL5uvQlW0

Amazon is rejecting my original invoice from Brand (WALTER DRAKE) for Account reactivation

Hello,

Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE) I sold this brand product almost 7 months ago any now they deactivated my account for unauthenticity complaints now they continuously rejecting my all original documents what shoult I do Now My other branded products Inventory is stucked in Amazon warehouse

Please help me what should I do Now?

Thanks

98 görüntüleme
4 yanıt
Satıcı Performansı
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satış Ortağı Destek Ekibi, Ürün orijinalliği
00
Yanıtla
user profile
Seller_ogIKRL5uvQlW0

Amazon is rejecting my original invoice from Brand (WALTER DRAKE) for Account reactivation

Hello,

Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE) I sold this brand product almost 7 months ago any now they deactivated my account for unauthenticity complaints now they continuously rejecting my all original documents what shoult I do Now My other branded products Inventory is stucked in Amazon warehouse

Please help me what should I do Now?

Thanks

Satıcı Performansı
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satış Ortağı Destek Ekibi, Ürün orijinalliği
00
98 görüntüleme
4 yanıt
Yanıtla
user profile

Amazon is rejecting my original invoice from Brand (WALTER DRAKE) for Account reactivation

Seller_ogIKRL5uvQlW0 tarafından yazıldı

Hello,

Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE) I sold this brand product almost 7 months ago any now they deactivated my account for unauthenticity complaints now they continuously rejecting my all original documents what shoult I do Now My other branded products Inventory is stucked in Amazon warehouse

Please help me what should I do Now?

Thanks

Satıcı Performansı
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satış Ortağı Destek Ekibi, Ürün orijinalliği
00
98 görüntüleme
4 yanıt
Yanıtla
0 yanıt
0 yanıt
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Sıralama ölçütü
user profile
Seller_z3XfkorVSmnEY
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Possibly because you don't have an actual invoice, you have a receipt. IIRC, Walter Drake is one of those used-to-be mail order catalogs that has random "helpful" products. They sell to consumers, not to resellers, so Amazon does not view them as an approved source.

30
user profile
Seller_kIukTwdhvntAp
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

"they deactivated my account for unauthenticity complaints "

This is almost always a case of not having proof of authenticity. @Seller_z3XfkorVSmnEYhas provided the proper information.

More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!)

You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.

AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.

Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.

DO YOU have an LOA from the brand allowing you to sell on here?

If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it? Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)

More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.

I had one of my brands stop me because they CHANGED the company they hired to screen sellers. The NEW screener did not recognize my Amazon store name because I do all my purchases under a different LLC. It took a couple weeks to get straightened out and no problems since then.

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

From the sounds you bought on a WEBSITE which means you were doing RA/OA which are no longer permitted on Amazon

NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.

"Now My other branded products Inventory is stucked in Amazon warehouse "

I doubt that they will allow you to do a removal order but THAT will be the only way to save your products at Amazon. Any money in your account will most likely be confiscated as well if you can't prove authenticity.

10
user profile
Atlas_Amazon
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Hello @Seller_ogIKRL5uvQlW0

user profile
Seller_ogIKRL5uvQlW0
Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE)
Gönderiyi görüntüle

Thank you for the information provided regarding the issues you have been seeing on your account. I understand that you have submitted documentation from Walter Drake which has been rejected. As mentioned in the thread, if the document being provided is not the specific documentation that has all of the requirements, our team will be obligated to reject the submission. Can you confirm if the document you are providing is a full invoice?

  • Must include contact information for supplier AND buyer, including name, phone number, address, and websites
  • Must be issued and reflect the sales volume for the previous 365 days
  • File formats must meet either PDF, JPG, or PNG files
  • Must be authentic and unaltered, however you may highlight/circle the ASIN

I have provided some requirements related to invoice documentation above and have provided this page for your reference. Do you have any other documents that include the specific details related to this product? If our team has rejected the documents you have submitted and you do not have any additional documents to provide, we cannot guarantee a resolution will be available for this situation.

We do encourage you to continue to refer to this thread with any future questions or updates that you have relating to this situation.

Best,

Atlas

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_z3XfkorVSmnEY
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Possibly because you don't have an actual invoice, you have a receipt. IIRC, Walter Drake is one of those used-to-be mail order catalogs that has random "helpful" products. They sell to consumers, not to resellers, so Amazon does not view them as an approved source.

30
user profile
Seller_z3XfkorVSmnEY
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Possibly because you don't have an actual invoice, you have a receipt. IIRC, Walter Drake is one of those used-to-be mail order catalogs that has random "helpful" products. They sell to consumers, not to resellers, so Amazon does not view them as an approved source.

30
Yanıtla
user profile
Seller_kIukTwdhvntAp
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

"they deactivated my account for unauthenticity complaints "

This is almost always a case of not having proof of authenticity. @Seller_z3XfkorVSmnEYhas provided the proper information.

More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!)

You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.

AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.

Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.

DO YOU have an LOA from the brand allowing you to sell on here?

If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it? Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)

More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.

I had one of my brands stop me because they CHANGED the company they hired to screen sellers. The NEW screener did not recognize my Amazon store name because I do all my purchases under a different LLC. It took a couple weeks to get straightened out and no problems since then.

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

From the sounds you bought on a WEBSITE which means you were doing RA/OA which are no longer permitted on Amazon

NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.

"Now My other branded products Inventory is stucked in Amazon warehouse "

I doubt that they will allow you to do a removal order but THAT will be the only way to save your products at Amazon. Any money in your account will most likely be confiscated as well if you can't prove authenticity.

10
user profile
Seller_kIukTwdhvntAp
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

"they deactivated my account for unauthenticity complaints "

This is almost always a case of not having proof of authenticity. @Seller_z3XfkorVSmnEYhas provided the proper information.

More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!)

You are likely confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon may have ungated you for a CATEGORY but there can be 100's of brands in the category and they ALL have their own restrictions.

AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.

Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.

DO YOU have an LOA from the brand allowing you to sell on here?

If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it? Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)

More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.

I had one of my brands stop me because they CHANGED the company they hired to screen sellers. The NEW screener did not recognize my Amazon store name because I do all my purchases under a different LLC. It took a couple weeks to get straightened out and no problems since then.

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

From the sounds you bought on a WEBSITE which means you were doing RA/OA which are no longer permitted on Amazon

NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.

"Now My other branded products Inventory is stucked in Amazon warehouse "

I doubt that they will allow you to do a removal order but THAT will be the only way to save your products at Amazon. Any money in your account will most likely be confiscated as well if you can't prove authenticity.

10
Yanıtla
user profile
Atlas_Amazon
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Hello @Seller_ogIKRL5uvQlW0

user profile
Seller_ogIKRL5uvQlW0
Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE)
Gönderiyi görüntüle

Thank you for the information provided regarding the issues you have been seeing on your account. I understand that you have submitted documentation from Walter Drake which has been rejected. As mentioned in the thread, if the document being provided is not the specific documentation that has all of the requirements, our team will be obligated to reject the submission. Can you confirm if the document you are providing is a full invoice?

  • Must include contact information for supplier AND buyer, including name, phone number, address, and websites
  • Must be issued and reflect the sales volume for the previous 365 days
  • File formats must meet either PDF, JPG, or PNG files
  • Must be authentic and unaltered, however you may highlight/circle the ASIN

I have provided some requirements related to invoice documentation above and have provided this page for your reference. Do you have any other documents that include the specific details related to this product? If our team has rejected the documents you have submitted and you do not have any additional documents to provide, we cannot guarantee a resolution will be available for this situation.

We do encourage you to continue to refer to this thread with any future questions or updates that you have relating to this situation.

Best,

Atlas

00
user profile
Atlas_Amazon
Şuna yanıt olarak: Seller_ogIKRL5uvQlW0 adlı kişinin gönderisi

Hello @Seller_ogIKRL5uvQlW0

user profile
Seller_ogIKRL5uvQlW0
Do anybody know about why amazon is rejecting my original invoice from brand (WALTER DRAKE)
Gönderiyi görüntüle

Thank you for the information provided regarding the issues you have been seeing on your account. I understand that you have submitted documentation from Walter Drake which has been rejected. As mentioned in the thread, if the document being provided is not the specific documentation that has all of the requirements, our team will be obligated to reject the submission. Can you confirm if the document you are providing is a full invoice?

  • Must include contact information for supplier AND buyer, including name, phone number, address, and websites
  • Must be issued and reflect the sales volume for the previous 365 days
  • File formats must meet either PDF, JPG, or PNG files
  • Must be authentic and unaltered, however you may highlight/circle the ASIN

I have provided some requirements related to invoice documentation above and have provided this page for your reference. Do you have any other documents that include the specific details related to this product? If our team has rejected the documents you have submitted and you do not have any additional documents to provide, we cannot guarantee a resolution will be available for this situation.

We do encourage you to continue to refer to this thread with any future questions or updates that you have relating to this situation.

Best,

Atlas

00
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin