Hi,

I seem to have found myself stuck in an endless loop while trying to provide the necessary documents to satisfy the identify verification requirements for my account. When I initially submitted the requested documents, I mistakenly sent a bank statement that had no address printed on it. I received an email notifying me that the verification failed, which steps to follow to start an appeal and provide the necessary documents. However, when I follow those steps, it leads me to a page that simply says:

"We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support."

...and has no options to do anything like provide additional information or start an appeal. When I use the Help option to contact seller support (as suggested by the message), my case is immediately closed with an automated response that says, "This email address is not the correct channel to submit an appeal." followed by the same instructions I originally received via email, which don't work.

I'm not sure what I'm supposed to do here. Can anyone assist?

Thank you.